Global Benefits Program Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
Dow has an exciting opportunity for a Global Benefits Program Manager located in one of the following locations: Midland, Michigan; Sao Paulo, Brazil; Terneuzen, Netherlands.
About You
In this role, you will enable a best-in-class employee experience through exceptional subject matter expertise, consultation, and service delivery for Global Benefits broker management (currently Mercer) and the related benefits solution (currently Darwin). This includes the management, implementation, and delivery of innovative solutions specific to Benefits, namely country specific Health & Welfare (H&W) Benefits. This global role is an escalation point to provide specialist expertise to triage and resolve cases within the tiered service delivery. You will lead projects partner with local Benefits Specialists and Plan Managers and have accountability for ongoing activities. You will function as a resource for colleagues with less experience, support all businesses and functions and align to the Global Benefits Team within Human Resources.
Responsibilities:

• Serve as Plan Fiduciary.
• Vendor management and partnership.
• Partner with reinsurance and captive providers.
• Global benefits metrics facilitation and management.
• Manage global / local benchmarking process.
• Resolve complex plan, legal or participant benefit issues.
• Provide consulting to leadership and participants on program policies and process interpretations.
• Ensure compliance and governance for the related country specific plans (various countries, 60+ throughout APAC, EMEAI, LATAM, and NA).
• Partner with local and regional Benefits Specialists, Managers, and Leaders on presentations, information sharing, decisions, etc.
• Idea generation related to plan design and implementation.
• Provide technical expertise on issues associated with mergers, acquisitions, and divestitures.
• Provide expertise and support to internal/external auditors; and developing content for communications to plan participants, including those communications required by government agencies.
• Address escalated HR inquiries, claims, appeals, and review and/or approve transaction activities, as applicable.
• Provide information and insights to Leadership to continuously improve Knowledge Base and Case Management content.
• Ability to make effective decisions after careful consideration of courses of action and impact on various employee groups and the company.

Qualifications:

• A minimum of a bachelor's degree or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• A minimum of 3 years of related work experience in Benefits administration and/or management, Human Resources, Finance, or relevant area of discipline. 5 plus years is preferred.
• For U.S. Applicants Only: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Skills:

• A degree in Human Resources, Finance, Business, or other relevant discipline is preferred.
• Experience with process automation tools such as Power Apps and Power Automate is an asset.
• Experience with Workday, ServiceNow, SAP, or other HRIS systems.
• Financial and business acumen.
• Solid analytical skills to develop and interpret alternative solutions and convey best alternatives to a wide variety of stakeholders.
• Strong problem-solving skills.
• Ability to make effective decisions after careful consideration of courses of action and impact on various employee/retiree groups and the company.
• Excellent interpersonal effectiveness and communication skills so able to discuss complex issues with a broad spectrum of audiences.
• Solid presentation skills, which can be utilized in engagements with large populations, leaders, etc.
• Strong partnership skills, as the role works very closely with various functions, businesses, and providers.
• Able to use appropriate judgment in escalation or when to involve other resources in decision making or processing.
• Excellent communication skills, fluent in English (both written and spoken).

Additional Note:

• Relocation support is not available for this position.

Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.