Geriatric Case Manager

Case Manager/Social Worker - SMMO

POCAAN is seeking a Case Manager/Social Worker to become a part of our SAGE Senior Medical Mobile Services Outreach team! You will focus on providing high-quality patient care as part of a mobile healthcare team.

Role and Responsibilities

Guiding Principles: This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values. As an equal opportunity employer, we highly encourage Black, Indigenous, and other People of Color (BIPOC) and LGBTQAI persons to apply.

POCAAN has a solid commitment to providing HIV/AIDS prevention, care, and advocacy for individuals throughout the Seattle King County area. A leading provider to people of color who are HIV+ and at-risk since 1989, POCAAN seeks to educate, empower, and improve the lives of those we serve.

The Social Worker/Case Manager is an essential part of the SAGE Senior Mobile Medical Outreach (SMMO) care team. Under the supervision of the SMMO Program Manager, The Case Manager links individuals who experience multiple services needs back care through a continuum of care model within their communities. The role of the Case Manager is to partner with clients, their support team, health providers, and other social services providers to ensure more significant health outcomes for our clients and improve the health and well-being of senior individuals.

The Case Manager will provide outreach to potential clients via face-to-face visits, mail, e-mail, online engagement, and other means as pre-determined by the SAGE SMMO Care Team. This position requires a significant amount of fieldwork in places that target populations may frequent. It is also outcomes-based, and the Case Manager is expected to meet the organization's enrollment goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide clients with appropriate support services, develop programs and resources and formulate case plans that promote better health outcomes for seniors.
• Develop knowledge of senior care best practices.
• Networks with community providers and partners to improve service delivery senior care issues.
• Maintains electronic file records as required by funding sources.
• Weekly maintenance of work plans details project goals and outcomes and manages the program goals and objectives.
• Performs other related duties that help support the program goals and help move clients toward achieving their health goals.
• Educate, support, and promote care for issues most affecting them
• Coordinate, schedule, and conduct outreach activities
• Conduct one-on-one, online, and group outreach services to the senior community and improve access to assistance.
• Assist Linkage to Care Coordinator in linking seniors to continual care.
• Data entry and administrative support
• Participation in agency training programs

EDUCATION, EXPERIENCE, AND PHYSICAL DEMANDS:

• Bachelor's Degree in Community Health or Social Services and one year of experience in case management/community health advocacy or an associate degree with two years of relevant case management and community health advocacy experience.
• Bilingual (English and Spanish) preferred.
• Must have a valid Washington State Driver's License.
• Experience in building coalitions and partnerships.
• Excellent written and oral communication skills, including public speaking and written reporting; workshop facilitation experience is a plus.
• A problem solver and self-starter who demonstrates the ability to think fast on their feet; a team player; able to multitask; attentive to detail
• Familiarity with non-profit training or social service organizations, with good interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, and Internet explorer.
• Must be detailed oriented and able to multitask, with the ability to take the initiative, work independently, and work in a team environment.
• Professional attire required.

Qualifications:

• Successful experience working with ethnic, racial, economic, and sexually diverse populations
• Background and/or willingness to work with men who have sex with men (MSM)
• Willingness to work non-traditional hours.
• Have knowledge and sensitivity about the needs/issues of various subpopulations such as people of color and the LGBT community
• Must demonstrate sound judgment, initiative, and discretionary abilities.
• Must possess reliable transportation, a valid driver's license, and maintain the minimum vehicle insurance requirements.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to speak a second language or speak Spanish and/or African dialects.
• Ability to flex communication style to multiple cultural environments
• Excellent written and verbal communication skills and ability to present to diverse audiences, specifically racially, ethnically, gender diverse, and socioeconomically diverse communities.

LANGUAGE ABILITY: Must have the ability to read and interpret any an all official correspondence, reports, and documents. The ability* to effectively communicate in Spanish is strongly preferred.*

COMPUTER SKILLS: Must have a working knowledge of MS Word, MS Publisher, MS Outlook, and MS PowerPoint.

SUPERVISORY RESPONSIBILITIES: None

CERTIFICATES & LICENSES: HIV Counseling and Testing Certification provided by the WA State Department of Health. Must complete WA State Case Management Training, and pass all three modules within two months of the date of hire.