Case Manager - Bilingual Spanish

Case Managers are critical positions within our organization working directly with individual clients to conduct an electronic comprehensive client assessment, complete follow-up site visits, and develop individual service plans designed to improve the quality of life for all clients served - older adults and adults with disabilities.

When faced with challenging work, you possess the skill and ability to practice self-care to promote and maintain a healthy work-life balance to ensure optimal health and well-being.

When faced with multiple competing demands, you possess the ability to triage and prioritize clients' needs and competing work assignments so they are addressed in a timely manner. You are adaptive to change and skilled at crisis intervention, managing conflict, and problem-solving.

Advocate of racial equity and social justice to address systemic inequities that impact the clients and communities ADS serves. Possess non-judgmental attitude and active listening and critical thinking are essential. Value a relational work culture and individual differences. Responsive to cultural differences when serving clients and working to build relationships to best serve, regardless of cultural background, age, gender, literacy skills level or disability. Passionate about helping individuals in need and advocating for resources so they can live their best lives and thrive.

You are an enthusiastic lifelong learner who continuously strives to grow and develop. Whether attending training, receiving constructive feedback, or when differences in opinion occur, you embrace these experiences as learning opportunities and strive to develop your own professional competence.

• Conduct comprehensive assessments in client's home; gather and review medical information including reported diagnoses, skin condition(s), medications, treatment(s), psych/social information, and assistance with activities of daily living (ADLs).
• Work with clients who are experiencing chronic, complex medical, and/or behavioral health issues.
• Manage approximately 80-100 client caseload that includes communicating in Spanish; develop care plans and document client activities, contacts, and ensure accuracy of client record. Monitor cases on a continuous basis and work with interpreters as needed.
• Review financial eligibility, evaluate client assessment data with healthcare professionals, mental health providers, nursing staff, and others. Include professional staff in the development of the plan of care and modifying the plan as needed.
• Connect clients and caregivers to needed services, e.g., substance use treatment, mental health, and medical care.
• Assist with and/or arrange equipment or transportation.
• Advocate with agencies or persons to help clients receive appropriate benefits or services.
• Assist clients with recruiting, contracting, and termination of their individual personal providers and/or home care agency. Monitor individual provider and home care agency provider performance.
• Authorize and adjust payment for client-approved Medicaid-funded services or terminate in the State of Washington electronic records such as Comprehensive Assessment Reporting Evaluation (CARE), ProviderOne, and Individual ProviderOne.
• Assist clients enrolled in the DSHS New Freedom program with their budgets, spending plans, and payment authorizations with use of the web portal.
• Assist with placements in nursing, assisted living, and adult family homes, etc., assessments and/or termination planning. Close case management services when indicated.
• Provide witness testimony in English and or Spanish as needed during client and independent provider client appeal process.
• Maintain work standards to ensure compliance with DSHS Quality Assurance and Health Insurance Portability and Accountability Act (HIPAA) expectations.

Required Qualifications:

• Education: Bachelor's degree in Social Services, Psychology, or a related field (or an equivalent combination of education, experience, training and/or work experience required). Note: If using an equivalency to meet the education requirement, job offer is contingent on waiver approval from DSHS Aging and Long-Term Care Administration (ALTSA).
• Experience: Three years' social services experience involving interviewing, counseling, or crisis intervention.
• Certification/License: Driver's license for the ability to make on-site visits to clients and attend meetings and trainings.
• Special Requirements: Selected candidates are required to pass a background check, medical clearance, and meet state guidelines for education (Bachelor's or equivalency with waiver for language).
• Second language fluency in Spanish with the ability to effectively communicate orally and in writing in English and Spanish.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Desired Qualifications:

• Experience conducting comprehensive medical/psychosocial assessments and monitoring service delivery in a social service, health, and/or government agency.

• Experience serving elder adults or adults with disabilities with high risk factors, e.g., multiple.

• Physical and/or mental health problems, long-term care needs, and/or drug/alcohol problems.

• Experience developing and implementing confidential individualized service plans.

• Application of Motivational Interviewing and behavior change strategies.

• Experience using DSHS databases and tools, e.g., CARE, ProviderOne, ACES, PPL, and Barcode.

• Experience with Office Suite products, e.g., Teams, Word, Outlook, Excel, etc.

• Strong understanding of race and social justice issues that lead to health inequities

• Ability to work effectively within diverse workgroups and populations with proven ability to

• Collaborate with community based and governmental agencies.

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

1. Completed NEOGOV online application.
2. Current résumé indicating relevant experience and education.
3. Supplemental questionnaire responses

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check, pre-placement physical exam, and full driver's abstract.

As part of the recruitment process, our top candidate will be required to take a language proficiency exam in Spanish.

The full salary range for this position is $39.49 - $45.92 Hourly.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans

Staff are required to be in the office/field a minimum of two days a week.

Employment Type: Classified Civil Service, Regular, Full-Time