Summary of Position:
Responsible for effectively leading and managing all operations of the hotel while achieving overall financial success. Coach,
Requirements
- Has a minimum three (3) years of hotel management experience (1 year of General Manager)
- Effective verbal and written communication skills in English.
- Willing and able to sign Company non-disclosure and non-compete agreements.
- Willing to work weekends and holidays based on business needs.
- Possess an in-depth understanding of tools, spreadsheets, and methods for analyzing data.
- Experience in journal entries, accruals, profit and loss statements and general ledgers
- Ability to deal effectively with a diversity of individuals at all organizational levels.
General Responsibilities:
- Have an in depth understanding of and effectively execute and monitor the results of all Company Operations, Human
- Have an in depth understanding of all Franchise standards, requirements, and changes.
- Directly manage, supervise, motivate, mentor, coach and counsel all department heads.
- Serve as a support resource for all department heads.
- Ensure effective communication and collaboration between all hotel departments and Corporate Office Executives.
- Monitor and ensure completion of daily, weekly, and monthly activities for all departments of the hotel.
- Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, ensure
- Be a Brand Champion for the hotel.
- Be a Culture Ambassador for the hotel.
Specific Responsibilities
- Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote
- Ensure all policies, processes and procedures within Company Operations Department are compliant.
- Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of
- Conduct guest room inspections to drive exceptional quality and guest satisfaction.
- Oversee all aspects of Company Hotels and Franchise Preventative Maintenance Programs.
- Maintain a high personal visibility throughout the property.
- Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and present-day
- Conduct prescheduled weekly and monthly staff meetings.
- Oversee hotel administrative processes such as inventory, staffing, training, and budgeting/finance to ensure proper
- Maximize profitability across all departments by contributing to, supporting, and implementing Company business
- Ensure quality of product is maintained per Company minimum standards.
- Ensure high level guest and associate experience is maintained per Company standards.
- Be proficient on the use of the property management system, credit card processing, and point of sale equipment to
- Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance
- Provide leadership support and direction to the sales team, take an active role in the preparation and implementation
- Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce,
- Gain and maintain excellent knowledge of local competition and general industry trends.
- Maintain a relationship with Brand Area Manager.
- Ensure all Brand scores are meeting and/or exceeding Company minimum standards.
- Stay updated on Brand requirements, standards, and changes.
- Monitor and evaluate all Franchise loyalty program procedures to ensure standards are met.
- Ensure all policies, processes and procedures within Company Accounting Department are compliant with Company
- Monitor and evaluate all accounts receivables processes to ensure timely payments are received.
- Monitor and evaluate all accounts payables payable processes to ensure timely payments are made.
- Complete bank deposits, audit cash banks and perform other accounting-related functions, as necessary.
- Actively manage the financial statement and review and critique performance in a timely fashion.
- Ensure all policies, processes and procedures within Company People and Culture Department are compliant with
- Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide appropriate
- Ensure all new associates are onboarded and thoroughly trained per Company standards.
- Ensure all associates are trained on emergency and security procedures and policies.
- Monitor and evaluate associate time keeping including associate scheduling, reviewing punches, approving weekly time
- Provide continuous feedback and/or recognition to all direct reports.
- Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the
- Fully understand and be able to perform all duties of Housekeeping Positions, Guest Services, and F&B.
- Other tasks, projects and duties when needed
Optimum Attributes:
- Willing to take responsibility and accountability for the team.
- Strong attention to detail & ability to multitask.
- Epitomize professionalism.
- Determined and motivated to meet and exceed expectations.
- Reliable, responsible, and dependable
- Highly developed verbal and written communication skills
- Motivating team player
- Active & attentive listener
- Open with praise; discreet with criticism.
- Emphatic and tolerant
- Consistent and influential
- Rational, prudent, and practical