Hotel Assistant General Manager

Assistant General Manager is responsible for ensuring guest satisfaction and employee accountability, as well as for completing their daily work tasks and any additional tasks assigned. You're at all times professional (with external and internal guests), has a listen-first talk-after approach to guest & staff complaints, and is excellent at multitasking & communication.

• Creates a culture of exceeding guest expectations and developing a lasting impression on every guests that calls or enters our hotel.
• Constantly working to exceed our brand services goals through delivery of legendary guest service and ensuring we have the right team in place at the front desk.
• Provides clear direction and communication for all personnel on day to day and upcoming events & expectations.
• Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all guests complaints and/or problems. Communicating to the necessary departments & guests anything that may affect their goals or day to day.
• Unparalleled flexibility with the ability to adapt is critical. With an unclear idea of what the world is becoming we'd want someone who can think on the fly and be available when called. Thinking outside of the box to ensure the staff and guests are welcomed and want to return.
• Solid communication. Must be able to translate all training, policies, and procedures to the guests & staff so it's clear and consistent with what is expected of them. The better the communication the better the work life balance.
• Complete Accessibility. We want the guests and staff alike to feel comfortable approaching you at all times. The warmth of your personality must be natural, while being able to separate your emotional, personal and professional feelings. Delegating equal attention to maximize productivity. Ideally, we'd want you to train your Front Office Manager to be in your positon of AGM. This includes having to cover call out shifts. An unfortunate trend in any job. We need someone who understands this is the department that doesn't close for the day.
• Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.

Job Type: Full-time

Pay: $37,500.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• On call
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 3 years (Preferred)
• Hospitality Experience: 3 years (Preferred)
• R&I: 1 year (Preferred)
• PEP PMS: 1 year (Preferred)

Work Location: In person