General Manager

Bright Event Rentals is searching for an experienced General Manager and leader for its Phoenix, AZ location. As the General Manager you will manage and oversee the operation and strategic direction of Bright Event Rentals and become the market expert. The ideal candidate will be a visionary with a strong background in business management, sales, market development, operations, and exemplary customer service within the event equipment rental, hospitality, or similar industry. The General Manager must be motivated, driven, energetic and proficient at coaching and inspiring team success and your focus is to guide, implement, and ensure proper execution of people and process to drive business growth, expand market presence, and surpass client satisfaction and expectation. In this role, you will build, lead, and develop a cohesive team in keeping with the Bright culture, and ultimately be responsible for the ongoing performance of the location.
As the General Manager you will:

• Provide leadership and direction to all departments, including sales, operations, logistics, assets management, customer service, and administration.
• Identify new opportunities for revenue growth, cost optimization, and operational efficiency improvements.
• Oversee day-to-day operations to ensure seamless execution of rental orders, timely delivery/pick-up of equipment, and exceptional customer experiences.
• Manage budgeting, forecasting, and financial reporting processes to monitor performance, track expenses, and maximize profitability.
• Implement cost-control measures and revenue-enhancement strategies to achieve business goals and targets.
• Promote a culture of safety and ensure the team is following proper health and safety protocols.
• Recruit, train, and develop a high-performing team, embracing a culture of collaboration, accountability, and continuous improvement.
• Set clear expectations, provide regular feedback, and empower staff to excel in their roles.
• Build and maintain strong relationships with key clients, vendors, and industry partners to drive customer loyalty and satisfaction.
• Address customer inquiries, concerns, and feedback promptly and effectively to ensure positive outcomes and long-term partnerships.
• Uphold the highest standards of quality and safety in all aspects of operations, including equipment maintenance, inventory management, and event execution.
• Stay informed about market trends, conduct market research, gather customer insights, and analyze data to identify growth opportunities and potential risks.
• Represent Bright Event Rentals in the local community and industry associations, participating in networking events, trade shows, and sponsorships to enhance brand visibility and reputation.
• Abide by Bright’s quality assurance protocols and best practices.

To be successful in the role you must possess:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field or a minimum of 5 years of relevant work experience.
• 5+ years of progressive experience in business management, operations, and leadership roles, preferably within the event equipment rental, hospitality, or similar service industry.
• Proven track record of successfully leading teams, driving business growth, and achieving financial targets.
• Strong business acumen with a strategic mindset and analytical skills to make data-driven decisions.
• Excellent communication, negotiation, and interpersonal skills
• Financial management, budgeting, and reporting software
• Computer or Technology literate – familiarity with PC operating systems and Proficient in Word, Excel, Outlook, Zoom
• Demonstrated commitment to excellence, integrity, and customer service excellence.

• Ability to sit/stand for long periods of time.
• Ability to safely navigate stairs and our facilities.
• Ability to work a flexible schedule based on business needs.

Bright Event Rentals operates across multiple locations, always seeks continuous improvement through operational excellence and standardization, and industry-leading client satisfaction. We are a passionate company full of experienced event professionals who are completely dedicated to creating our client’s vision. We don't merely forecast trends; we create them. If you are ready to work for a dynamic and growing organization, please apply today!