General Manager/ Vice President

General Manager / Vice President
West Coast Area
Summary
The General Manager/Vice President (GM/VP) is primarily responsible for building and operating world class specialty pharmacies for CPS Solutions clients at a multiunit level (at minimum 2 sites or multi-service line depending on size and complexity). The GM/VP independently manages all specialty pharmacy program operations and clinical activities and is responsible for developing goals and tactics to support CPS' and clients' strategic goals. The GM/VP's primary goal is to have the CPS staff provide the highest-level care and exceptional experience to all patients in a client's specialty pharmacy program. The GM/VP will also be responsible to manage all business aspects of the clients' program, including revenue, expenses, productivity, strategy development, goals, staff management and more. The GM/VP will be ultimately responsible for the success of a client or a region of clients.
This position must have a home base of either Portland, OR or Long Beach, CA.
Responsibilities:

• The General Manager's responsibilities include but are not limited to:
• Develop clients program strategy, goals, and tactics to ensure client success
• Lead the growth and profitability of the specialty pharmacies for the clients and CPS
• Meet service performance targets and assure contractual SLAs are always exceeded
• Lead the onsite team of clinicians, liaisons, technicians, and other ancillary and support staff to outperform targets and create high patient and provider satisfaction
• Lead operating and business reviews with clients
• Own the relationship between CPS and the Clients' pharmacy and executive leadership from setting targets to addressing performance issues
• Lead the development of the specialty pharmacy program culture at the client site, bridging Trellis culture and values with those of the client
• Lead client-based negotiations with pharmaceutical manufacturers and third-party payors
• Oversee compliance with manufacturer distribution network and specialty pharmacy network contracts
• Identify and collaborate with pharmaceutical companies, partnering with CPS specialists, for non-service-related revenue contracts
• Work closely with Client and CPS technology resources to extract data for comprehensive analyses supporting specialty pharmacy and non-service-related revenue contracts
• Manage projects including the idea creation; identifying and engaging key stakeholders; developing and executing the project; leading change through all levels of the organization; and timely completion
• Forecast specialty operating plans, with a focus on needs identification; assisting in assessing financial value; negotiating price and value through financial mechanisms and tools; and managing requests and purchases (e.g., review and approval of invoices)
• Improve productivity, via prudent targeting, sound process development approaches (e.g., value stream design), measurement systems, and leading change to meet productivity targets
• Compliance with all Federal, State and Local laws, regulations, and rules; compliance with all accreditation standards; and knowledge of and adherence to all policies and procedures of CPS and the client
• Share on-call responsibilities as needed
• Investigate and respond appropriately to all complaints and takes effective corrective action when necessary
• Demonstrate ability to identify and resolve interpersonal or professional conflicts when dealing with members of the organization
• Consistently demonstrate tact, courtesy and positive attitude in communication and interaction with other employees, third party payer representatives, physicians, and patients
• At all times represents CPS in a position positive manner
• Utilize CPS behavioral standards as the basis for decision making and to support the hospital's mission and goals
• Within the scope of the department and organization and relevant to department and professional standards, other duties and responsibilities as requested by CPS

Supervisory Responsibilities:

• This position is responsible for multisite supervision of members of the on-site teams, including liaisons, clinical pharmacists, and managers, unless those members report to a Clinical Operations Manager (COM). If a COM is present at the sites, the GM will be responsible for direct supervision of the COM at each site

Travel:

• Travel is an essential component of this job - this would include travel both by air and car. To fully function in this role, employee must have a valid driver's license. Position requires ability to travel at minimum of 30% of the time. The other time will be spent at a home site.

Qualifications:

• B.S. in Pharmacy from an accredited College of Pharmacy. An advanced degree in pharmacy, business, or a related healthcare field (e.g., PharmD, M.S., MPH, MBA) is preferred
• At least two years of management experience, including staff supervision
• Demonstrated success growing a complex operation and having a tangible impact on patients and or customers
• Leadership in a specialty pharmacy, health system or managed care setting with a proven ability to translate a strategic plan into operational impact is preferred
• Experience with physician relations in a hospital or health system is preferred
• Experience managing and improving patient experience is preferred
• Experience in specialty pharmacy programs or overseeing pharmacy operations is preferred

And bonus points if you have:

• Strong leadership and collaborative people management skills demonstrated by high team satisfaction and customer satisfaction scores
• Hands-on, high-energy and willingness to do what it takes to get the job done
• Experience creating and managing a departmental or company budget
• Ability to communicate effectively at all levels inside and outside the organization
• Proficient in MS Office including Word, Excel, PowerPoint, and Outlook Calendar
• Excellent project management skills, and capable know-how in process development approaches (IHI, A3, process mapping, lean Six Sigma, etc.)
• Self-starter, proactive, works quickly and accurately
• Capable of program development, implementation, and evaluation
• Capable of long-range program planning that involves complex decision-making tasks.
• High degree of analytical ability in mathematics, scientific and management principals necessary to develop, review, and modify procedures and programs
• Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
• Dedicated team player with the willingness and desire to learn and grow within the organization
• Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur

Here's what we'd like to offer to you:

• A driver's seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
• Competitive compensation including a bonus opportunity and benefits

Hospital Requirements: (may be required)

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
• (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
• Varicella - (2) documented doses or A Blood Titer proving
• Hep B3 Series
• (Flu) Influenza-required for hire between Oct 1st -April 30 th
• COVID Vaccine-Full

Benefits: All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match. Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.
CPS Solutions, LLC Requirements: All employment offers are contingent upon successfully passing a background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired. Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace.
About CPS Solutions, LLC: Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies. For more information, visit https://www.CPS.com .
We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.
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