General Manager

GENERAL MANAGER (Hospitality)

Come join us at our Courtyard by Marriott York property and lead our exciting team!

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment to both Marriott and company ownership.

Duties and Responsibilities:

• Providing timely real-time feedback to management, and hourly associates on service and operational standards.
• Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day.
• Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins.
• Working with the Regional Sales office (RSO) to implement a sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Working with Market Sales to establish property sales strategy, goals, and action plans.
• Developing innovative means for capturing new streams of revenue through property amenities.
• Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales, revenue, guest satisfaction, and associate engagement data.
• Managing the relationship with the revenue management team (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.).
• Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
• Ensuring ongoing development of managers (e.g., one on one coaching, etc.).
• Actively recruiting and hiring qualified associates.
• Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Performing additional duties, as required.
• Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19.

Position Experience and Requirements:

• We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality.
• It is important that you can effectively manage P&L and financials to ensure your location’s continued profitability.
• You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.
• Associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus.
• (4) Four years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• Valid Driver’s License.
• Experience in implementing payroll and inventory cost controls.
• Strong sales and marketing abilities.
• Seeking individual with Marriott experience.
• Salary is negotiable and based on experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• York, PA 17402: Relocate before starting work (Required)

Work Location: In person