General Manager – Product Repair – Service Center

We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.
Summary:General Manager of BrandsMart Service Center will provide leadership and daily oversight within the Appliance and Electronics Repair Service Center business to ensure customer and business needs are met with the goal of operational and profitable growth of the business. Reports to the Senior Director of Home and Product Services, Warranty, and Clearance Center Operations
Duties and Responsibilities:

• Implement and coordinate plans for profit growth and business operational efficiencies
• Responsible for the execution of all functions at the Service Center Facility, including: the operational execution to meet Service Center and Field Appliance and Electronic Technician Service Repair goals
• Set a positive example as a leader while building team engagement and productivity. Focused on recruiting and developing Management team for the field and individual Service Center departments by providing ongoing guidance, coaching, performance management, and direction.
• Write, implement, and monitor manager development and team performance plans
• Drive excellence in Appliance and Electronics repair by ensuring service quality, executing continuous and visible ownership of end-to-end process performance and creating a plan for business improvement
• Manages dedicated operations and leads field service team through fleet management program, dispatch system, safety compliance, tracking, and reporting
• Oversees paperwork, administration, and reports related to Service Center Business. Review financial statements, sales, analysis reports, and other performance data to measure productivity. Assist with budgeting, financial performance, expense controls, etc
• Drive and monitor key performance indicators to track progress relative to key metrics and goals. Aligns team efforts building accountability and measuring progress in achieving results.
• Ensure quality control measures and processes are followed consistently
• Ensure that the Service Center is clean, safe, and presentable. Ensure all risk management issues are in compliance with company standards. Ensures all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and well organized
• Leads weekly management meetings. Sets the direction for achieving business goals. Conducts meetings and prepares presentations, e-mails, reports, spreadsheets, and other documents for internal and external distribution
• Manages relationships within Store Support Center, Warehouse, Quality Control, Manufacturers and customer experience from an end-to-end perspective
• Reviews and/or assists in preparing administrative documents by analyzing and evaluating inventory, audits, invoices, reconciling statements and documents, and coordinating with other departments to discuss resource needs, issues, and questions. Completes various financial, administrative, and other reports and analysis.
• Approve Management schedules to ensure proper staffing levels for expected business results, while taking team member availability, payroll, and overtime costs into consideration
• Establish and manage existing and new vendor relationships with manufacturers, administrators, and representatives
• Ensure all corporate policies and procedures are adhered to and short- and long-term plans are implemented
• Open and close the Service Center Building as needed.
• Location is in Fort Lauderdale BrandsMart USA Corporate Service Center, with occasional travel to Retail stores in local South Florida Market, Georgia, and expanded market.
• Proficiency with Microsoft Office, including Word, Outlook, Excel, PowerPoint - Familiarity with creating reports and documentation - Organize and prioritize calls and emails- Respond to incoming emails - take messages or field/answer questions
• Flexible hours may be required depending on projects and meetings, but most common week is Full Time; 8-9 hours, Monday-Friday, occasional Saturday 1-2 times a month
• Other duties as assigned

Education and Experience:

• 5+ Years of Management in Repair, Service Center, or Operations
• 3+ Years of experience in Service Repair Operations, Retail Warranty/Services Administration and/or Supply Chain Management in similar customer focused industries or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Equipment and Fleet Maintenance and Logistics leadership experience a plus
• High school diploma or equivalent. Technical certifications, Trade-School, or College Degree a plus but not required

Required Skills:

• Excellent leadership, communication, sales, and customer service skills
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
• Advanced proficiency in Office Suite, specifically Excel, Word, Publisher, and PowerPoint
• Customer service mindset
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking, as well ability to learn company software systems.
• Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to others
• Working knowledge or trainable in Service Center and retail computer systems
• Ability to build positive relationships with customers, both internal and external
• Strong organizational skill, attention to detail and ability to multi-task and work in a fast-paced environment
• Ability to exercise good judgement in various situations, strong written and verbal communication, excellent administrative and organizational skills, and able to balance multiple priority projects
• Willing and able to learn and master new skills as the job progresses
• Enjoys organizing, analysis, and tracking data
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Transportation experience managing field services preferred
• Valid driver’s license
• Ability to stand and/or sit continuously perform essential job functions

BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Pay on Demand

**Benefits vary based on full- and part-time employment status.
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.
#Indeed-Full-Time

Disability insurance, Health insurance, Dental insurance, Paid time off, Employee assistance program, Vision insurance, 401(k) matching, Opportunities for advancement