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SalaryAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
The General Manager (GM) leads the vision and business strategies to achieve sales, productivity, and profitability for multiple retail store locations. The GM effectively directs and manages all aspects of each retail store location inclusive of customer engagement, process excellence, operational execution, and people leadership & management. The GM directs a diverse workforce to ensure adherence with Company policies and procedures. The GM leads the Five Below Way; Wowing our customers, unleashing their passion, holding the penny hostage, achieving the impossible and most of all supporting the store leaders to work hard, have fun and build a career!
Build a Culture of Working Back from the Customer
- Lead a growth-oriented sales culture to achieve store business performance results.
- Ensure exceptional customer experiences through the application of the Five Below service model that empowers your crew to say yes to customers.
- Anticipate the needs of the customer and create an amazing store environment.
- Validate execution and maintenance of all company merchandising and operational standards ensuring consistency with Brand Standards.
- Lead execution and maintenance of all Five Below services (balloons, ear piercings, etc.)
Develop a High Performing Crew
- Hire and engage talented employees, with the necessary skills, to be in the right place (i.e., store role) at the right time.
- Ensure people feel cared for and connected to each other and foster a culture that values and appreciates inclusion and diversity.
- Inspire accountability by providing training, coaching, and consistent feedback to your team.
- Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports.
- Partner with District Manager and Human Resources for employee coaching / counseling, performance documentation and employee relations matters.
- Maintain an environment that is safe for your customers and crew.
- Execute a talent plan that makes Five Below an employer of choice, attracts quality candidates, and retains the best talent.
- Foster career growth through individual development planning and performance coaching.
- Develop a peer network internally and externally to build strong recruitment and succession planning for your store.
Drive a Consistent Business
- Analyze daily, weekly, monthly business results and pursue ways to drive greater performance level of direct reports. Leverage reports and metrics to make decisions including sales, customer experience, profitability, shrink, payroll, and staffing.
- Balance competing priorities with a recognition of what is critical.
- Develop and manage payroll budgets and crew schedules that balance fiscal responsibility with customer expectations and crew availability.
- Ensure the proper execution of all financial management controls, critical controls, and adherence to company policies.
- Oversee successful receiving and ensure stocking procedures are properly followed and maintained.
- Ensure the execution of physical inventory and compliance with company data integrity processes.
- Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- Ensure compliance with all the Five Below Standard Operating Procedures (SOP).
- Review all corporate communications and prioritizes/plans accordingly.
- Achieve results without compromising quality or integrity of work and adhere to company handbook and policies as well as local, state, and federal laws.
- Perform other duties as assigned, including services.
QUALIFICATIONS
- High School Graduate or equivalent
- Minimum of 5 years of retail management experience required. Multi-unit experience preferred.
- Excellent verbal and written communication skills
- Ability to maintain composure under pressure.
- Previous experience leading direct reports
- Experience in managing multiple stores and high unit output
- Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Demonstrated leadership and supervisory skills
- Expertise in store systems and operational controls
- Ability to communicate effectively to customers, team, and supervisor
- Ability to lead, direct, and execute multiple tasks concurrently
- Proficient computer/ technology skills (Outlook, Excel, Web navigation)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @ fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.
