General Manager

Summary

The General Manager will direct and manage our organization's business activities. He/she is responsible for the success of their branch and will achieve this by developing and implementing effective business strategies and programs. Duties for the General Manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful GM possesses excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities. The noteworthy General Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives.

Accountabilities

• Operations
  1. Ensures the highest quality of customer service
  2. Oversees daily business operations
  3. Evaluates performance and productivity
  4. Coordinates the development of key performance goals for functions and direct reports
  5. Engagement with corporate officers
  6. Generates reports and giving presentations
  7. Pursues regional targeted goals and objective
  8. Ensures all ACT jobs are completed in a timely manner and with the highest quality
  9. Ensures proper maintenance of branch equipment
  10. Explains and implements company policy with all branch personnel
      1. Is a role model for all employees, managers and clients
      2. Represents company to local business communities
      3. Responsible for overall vendor management
      4. Responsible for client conflict resolution
  11. Selects, guides, monitors, trains, and motivates staff
  12. Oversees key hiring and talent development programs
  13. Communicates strategy and results to branch employees
  14. Manages all recruiting and hiring of employees
      1. Training lower-level managers and staff
      2. Perform annual employee reviews per schedule & corporate revie w standards
      3. Develops a branch succession plan
• Finance
  1. Responsible for achieving Branch revenue profitability goals
  2. Creates and manages budgets
  3. Evaluates and decides upon key investments in equipment, infrastructure, and talent
  4. Analyzes accounting and financial data
  5. Delivers 3-month revenue forecast to the Executive Team on an ongoing basis
  6. Reviews and ensures accuracy and approves all branch expenditures. To include but not limited to; expense reports, Vendor invoices, Travel & entertainment, waste disposal methods and costs. Ensures invoices are submitted to accounting in a timely manner
• Growth
  1. Collaborates with Commercial team to develop and implement growth strategies
  2. Conducts weekly sales meetings and pipeline review in coordination w/RSM
  3. Responsible for the management of the Branch sales pipeline in coordination w/RSM
  4. Ensures proposals are accurate, timely and maintains margins aligned with Branch goals
  5. Informs management of deals over 100K or margins below established mark-ups prior to presentation to client. Is compliant with established company proposal process
  6. Assists sales team in closing large deals, and providing customer service to accounts as necessary
  7. Responsible for researching and identifying growth opportunities
  8. Engaging in key or targeted customer activities
• Safety & Compliance
  1. Responsible leader to drive all aspects of our proACTive safety program
  2. Responsible for all aspects of Branch compliance with personnel and fleet
  3. Maintain compliance of all staff with employee manual

Knowledge, Skills and Ability

• Strategic planning skills: GMs must ensure the development and implementation of a clear strategic plan for an organization or business unit
• Financial planning skills: GMs are responsible for looking at the future of the business and making key investments and investment recommendations
• Interpersonal skills: GMs must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development
• Leadership skills: GMs are responsible for leading entire business units or divisions of an organization
• Good knowledge of different business functions
• Strong leadership qualities
• Excellent verbal, written, listening and persuasion skills
• Highly organized
• Strong work ethic
• Meticulous attention to detail
• Computer literate
• Proactive nature
• Ability to travel

Other Information

• ACTenviro is an Equal Opportunity Employer, including disability/veterans
• This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties of someone in this position would perform. All employees of ACTenviro are expected to perform tasks assigned by ACTenviro management/supervisory personnel regardless of job title or routine job duties

ACTenviro is a nationally recognized company involved in all facets of hazardous waste management. As a single-source provider of hazardous and biological waste management, recycling, disposal, treatment, health and safety, and compliance services, ACT is at the forefront of the renewable energy revolution.

ACTenviro is a Forward-Thinking, Professional Organization with Family Values and Customer Commitment.

Please visit www.actenviro.com to learn more about ACT