General Manager (Gm)

Position Summary

The General Store Manager directs, monitors and assures the implementation of operational processes and procedures and established customer engagement policy to accomplish sales, profit and customer service objectives. The GSM oversees the day to day operations of the store and assures compliance to established administrative policy to achieve inventory, shrink and controllable budget objectives. The GSM works closely with the merchandising staff to insure program implementation and provides feedback on program success and merchandising needs.

Principal accountabilities

SALES PERFORMANCE

· Implements, drives and monitors customer engagement strategies to achieve sales and margin objectives

· Develops in store promotions and merchandising

· Ensures that Ad merchandise is presented prominently and related add on items are cross merchandised

· Leads by example, coaches and counsels on customer engagement techniques and maintains a high level presence on the sales floor

· Drives store metrics to achieve set goals

· Community Involvement

STORE OPERATIONS AND ADMINISTRATION

· Ensures that all operational standards are in compliance with company policy with the goal of achieving VICTOR status

· Completes weekly staffing schedules to insure proper coverage and customer service levels are in line with sales objectives

· Administers personnel policies as established

· Evaluates and recommends capital improvements and oversees implementation of approved projects

· Ensure all operational standards are in compliance with our company’s policies and procedures

· Maintain safety awareness

ORGANIZATIONAL DEVELOPMENT

· Assesses staffing needs and implements strategies to improve customer service and efficiencies.

· Maintain an on-going recruitment process

· Evaluates individual performance, coaches and counsels and makes recommendations/decisions on hiring, promotions, terminations and development.

· Coach and counsel all associates in a positive manner, to include as well the discipline for under performing

· Assures the implementation of all training programs.

· New Hire packets

· 90 Day Reviews

· New Hire Training

· PAN TESTING

MERCHANDISING

· Ensure there is no “Top Stock” throughout the store

· Create an impactful Ad set to maximize sales

· Plans in store and special unadvertised promotional activity to drive sales.

· Ensure that merchandise is fronted, faced, clean and presentable for purchase.

· Implements plan-o-grams and adjacencies as recommended by Merchants, providing feedback and creative input.

· Ensure stock levels are maintained

· Center Aisle and End Caps are kept full and signed properly

· Maintain Bargain Bins – Full and overflowing

· Monitors competitive activity and communicates to the office.

EXPENSE CONTROL

· Implements, manages and maintains established store budgets to achieve maximum profit contribution.

Operations

CUSTOMER SERVICE

· W.E. C.A.R.E.

· Legendary Customer Service

· Mystery Shop

STORE PRESENTATION

· Curb Appeal

· Front End Presentation

· Overflowing Bargain Bins

· Center Aisle Presentation

· Properly Merchandised End Caps

· Housekeeping Standards

· Ad Sets

V.I.C.T.O.R.

· Introduction

FRONT OFFICE TRAINING

· Lead Cashier

· Safety

o Workers Comp

o Customer Liability

· Daily Reports

· Price Changes

· Random Sign Audits

· Special Order Open Purchase Orders

· Open Purchase Order Report

· Open Transfer Report

· Cash Balancing procedures

· Returns report

· Safe Log and Balancing

· Ordering Supplies

· Deposits and entering them into the system

· Research Discrepancies

· Price override approvals

· Inventory Control

o PIP Sheet – Store Use – Damage – Theft

· AP and General Ledger

· Opening and Closing Procedures

· End of Month Procedures – What is Sent to UPARC

· Handheld Units

o Skorpio Help Documents – Portal

o Inventory Adjustments

o Signing

SHRINK MANAGEMENT

· Access to Receiving Area is limited to authorized personnel only

· Placement of un-received merchandise outside the receiving area is prohibited

· Warehouse personnel is required to sign customer receipt when pick-up is made

· Sales log is reviewed by management daily for cashier price overrides that would indicate possible incorrect SKU/UPC entry

· Customers are required to remain outside the selling floor when returning goods

· Manager required to approve all returns over $50 with a receipt and all returns over $25 without a receipt

· Maintain Shrink awareness among all employees

· Color coding system for all sheet goods

· Crack-n-peel stickers used on floor, ceiling and ceramic tile cases designating number of pieces of product in the case

· Paint colorants rung out on an “as used” basis

INVENTORY CONTROL

· PIP: store use, displays, theft, damage and customer relations

· Quarterly counts

· Weekly counts

· Receiving

· Yellow Dot process

· No top stock

· Freight to the Floor in 24

· Culling lumber

· Negative On-Hands

· RMDM

o Aging over 60 Days

o Maintaining dollar amount

PAYROLL

· Budgets

· Time management

· RSS training

· Payroll processing and reporting

EXPENSE CONTROL

· Order necessary supplies through STAPLES

· Ordering Supplies on the Portal

· Use the Expense form for approval

· PIP’s allocated to the correct account

· Payment for Installs, deliveries and Invoices

· Theft Control

· Utilities

· Payroll Management

DAILY WORK LIST

· Cashier

· Warehouse

· Sales

· Weekly management notes

Position Training

CASHIER

· Training with a seasoned cashier

· Returns

· Phone answering

· Greeting

· Cashier item

· GREAT DEALS CARD

o Look up

o Maintenance

o Issuing New cards

· Cashier communication binder

· Cashier daily work list

· I.T. support - Portal

· Hand written tickets

· What to do if register and/or credit machines go down – Off-Line Mode

· Special orders

o Deposit on Order

o Refund of Deposit – Payment on the remaining balance

o Ringing through special order

o Importance of document number for special order

· Will call / Estimate pick up

· Delivery

SALES

· Cashier sales

· Add-ons

· Special order sales

· Installed sales

· Will calls

· Delivery

· True Value

· AR account

· Shadow seasoned employee

· Vendor training

· Sales desk training

· Available vendors and what they provide

· Computer training

· Will Calls/Delivery

· Special order

SPECIAL ORDERING

· What does the multiplier mean?

· Where do you get a vendor’s phone number?

· How to look up a customer

· How to look up old orders

· Internet ordering

· Masonite

· Sprouse

· Silverline

· True value

· Tristate door

INSTALLED SALES

· What do we install

· Explain lead base paint procedures

· Payment for install

· How to ring an install?

o Stock items

o Special order items

o Right of recession

o Installed sales check

o One-year warrantee

· Entering installed sale into POS

o Proper Documentation / Notes

o How to add a Purchase Order

o How to print

o How to fax

o Email System

· Stocking

· Product knowledge

· Expectation of clean departments

· Set up training with vendors

o Dutch Boy

o Palmer Donavin

o Green street

o Shusters

o Sprouse

o Pittsburgh Glass Block

o Larson

o Sterling

WAREHOUSE YARD

· Fork lift training

· Training on outside yard products

· Sign off on receipts

· Will call pick ups

· Special order pick ups

· Cleanliness of the yard

· Culling lumber

RECEIVING

· Freight control

· Receiving

· Auditing

· Transfer

· Manage yard associates

· RMDM

· Fork lift training

· Weekly yard counts

· In the door on the floor

· Yard set up

· Season changes

LEAD CASHIER

· Cash balancing procedures

· Return reports

· Price verification

· Safe log and balancing

· Ordering supplies

· Filing

· Researching discrepancies

SR SALES MANAGER/SALES MANAGER (in addition to sales)

· Opening and closing

· Cash balancing

· Return approvals

· Override approvals

· Inventory control

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• New Castle, PA 16101: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person