General Manager For Vacation Rental Property Management Firm

A General Manager is responsible for overseeing the successful operations of our lodging facility(s) to help guests and owners feel comfortable and ensure that they have all their needs met. Duties include hiring and training employees, meeting and collaborating with department heads, managing budgets and profitability, and engaging with guests and owners to resolve issues which may occur during their stay.

A General Manager ensures the proper functioning of all our properties, directly influencing the overall performance and strategic results. They report to the Director of Hospitality and oversee implementing changes and making decisions that will improve operational efficiency and ultimately help to improve the bottom line. While there is much room for autonomy, this role requires full cooperation with corporate initiatives, leadership and centralized departments.

Job Description:

· Ensure owner and guest satisfaction.

o Proactive outreach to guests and owners to keep them informed and determine their satisfaction prior to reporting.

o Reactive outreach to guests and owners to keep them informed and determine their satisfaction prior to reporting.

o Assess company metrics on both guest and owner satisfaction and work on improved performance strategy.

· Manage profitability.

o Revenue targets and budgeting across all departments

o Working closely with accounting staff for labor projections

o Working closely with department heads (POH, DOH, HR, CFO) on quarterly basis to determine labor and supply costs and financial reviews.

o Identify opportunities for improvement on a regular basis.

· Greeting guests and inspecting their units to ensure they're clean and satisfactory.

· Inspect the grounds and public areas for appearance and cleanliness.

· Ensuring all staff comply with operational and service standards, in addition to the company’s policies and procedures.

· Training and developing staff to achieve their career goals and become more successful in their roles.

· Manage profitability as it relates to revenue targets and budgeting across departments.

· Interview, hire, train and terminate staff.

· Identify and help ensure the execution of strategic goals.

· Work collaboratively with the marketing and revenue management team.

· Help resolve issues in escalated scenarios.

· Meet with department heads and/or assistant managers who oversee the day-to-day operations.

· Stepping in when needed

· Participate in regular board meetings.

· Other duties as reasonably assigned.

Skills and Qualifications:

· Ability to lead a large group.

· Attention to detail.

· Ability to work in a fast paced, high-pressure environment.

· Knowledge of all operational procedures

· Critical thinking and problem-solving skills.

· Ability to manage several budgets.

· Excellent customer service and interpersonal skills.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 5 years (Required)

Ability to Commute:

• Park City, UT 84060 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person