General Manager - Cafe

Job Summary

Barista Manager is a hands-on craft specialty barista who is able to manage both of our coffee studios in Frisco (3033 Ohio Drive and 7227 Main street).

Responsibilities:

• Preparation of craft specialty drinks
• Fully hands on and passionate.
• Ordering and Inventory
• Have working knowledge of inventory pars, ordering systems, and vendors.
• Responsible for executing assigned weekly orders.
• Monitor stock on inventory items. Order when items are low or out. Potentially expected to restock or replace missing items.
• Maintain organizational systems in shop. Organize perishable items by date.
• Maintain banking systems. Able to execute change orders, bank deposits, and shift sheets.
• Training
• Provide secondary and follow up training on all positions. Give feedback to new employees- both positive and constructive. Ensure that customers are served at the correct level regardless of training.
• Have working knowledge of all training processes and classes.
• Able to execute all levels of training.
• Quality Control and Shift management
• Monitor employees on shift for customer service, drink quality and expediency, and shop/personal cleanliness. Give feedback- both positive and constructive.
• Look for ways to expedite orders. Direct employees when needed. Problem solve.
• If needed, correct problems on shift. Give thorough feedback to employees, and report incidents to manager. Follow up on disciplinary or need for improvement items for specific employees.
• Handle customer problems and complaints.
• Check each position at start and end of shift for completion of duties.
• Monitor special duties. Prompt employees for extra cleaning.
• Very familiar with employee manual- enforce policies.
• Maintain Informational systems in shop and electronically
• Participate in waste log and broken item tracking.
• Maintain shift happenings.
• Check to do lists and communication with owner - Operations - Karmic grounds.- basecamp and email.
• Report one on ones in Basecamp
• Communication
• Ensure employees are up to date on new shop information from meetings and posts.
• Report all relevant shift happenings to owner.
• Conduct one one on one per week.
• Give one positive feedback to each person on shift.
• Correct employees when needed.
• Meet weekly with owner. Meet twice monthly with manager and GM Operations - Karmic grounds..
• Covering for staff
• Able to cover duties for manager when needed. Answer shop phone calls and questions on designated days.
• Shop Emergencies
• Available to fill in on emergency basis as needed.
• Shop and Equipment maintenance
• Execute deep cleaning and equipment tasks.
• Report any equipment problems immediately.
• Able to explain equipment cleaning, maintenance, and function to employees.
• Close Karmic Grounds at end of night shift.
• Cash deposit daily at the bank details provided by GM-Operations

Job Types: Full-time, Part-time

Work Location: Remote