General Manager

Job Description: The General Manager oversees restaurant operations, management team and staff, as well as the execution of all policies, procedures, programs and systems while maintaining a fun and upbeat team atmosphere. The General Manager is a confident decision-maker who is highly practiced in employee management and business/financial management, and is a true motivator who possesses excellent communication skills.
The General Manager supports the business by creating and maintaining an excellent environment where, as a team, we strive to exceed expectations and provide the best in hospitality and service for all guests.

Responsibilities:

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards
• Anticipate and identify problems; initiate appropriate corrective actions
• Train, coach, and manage team members in a manner that maximizes retention; collaborate with your management team to interview and select candidates for hire
• Work to meet sales goals over the prior year
• Manage food, labor, material costs, and other controllable expenses
• Follow company systems and processes for the control of cash, property, product, and equipment
• Oversee and maintain safe working conditions for all team members
• Monitor and reinforce food safety procedures, ensuring these are executed according to policy and health/sanitation regulations
• Track inventory levels through ordering to ensure product availability

Qualifications:

• BA in Hospitality, Business Management, a related field, or equivalent restaurant/operations experience
• Previous management/supervisory and mentor experience required
• Willing to assume around-the-clock responsibility for restaurant and operations
• Ability to hold oneself accountable and achieve goals with limited direct supervision
• High level of confidence and strong decision maker
• Strong interpersonal, verbal and written communication skills
• Guest-friendly demeanor; exhibit a sense of urgency; neat, clean, professional appearance
• Capability to use a POS system and troubleshoot issues as well as basic computer programs and the Internet

Big Fish Restaurant Group is a privately held, professionally managed multi-concept restaurant group that grew from the success of the original Big Fish Grill in Rehoboth Beach, Delaware. Since 1997 when brothers Eric and Norman Sugrue opened the original Big Fish Grill, BFRG has expanded north to Wilmington and across state lines to Maryland with a total of 20 locations. Big Fish Restaurant Group now consists of Big Fish Grill Rehoboth, Big Fish Seafood Market, Big Fish Grill Ocean View, Big Fish Market/Rosenfeld's South Bethany, Big Fish Grill on the Riverfront, Summer House, Salt Air, Obie's By the Sea, Sazio, Stingray, Crab House, Striper Bites, Taco Grande, Trolley Square Oyster House, Washington Street Ale House, Mikimotos, Torbert Street Social, Rosenfeld's Wilmington, Riverfront Events, and Nick's Fish House.
We are proud to say that Big Fish Restaurant Group has been a favorite of those local to Delaware and visiting for over 20 years! Each of our concepts serves only the freshest seafood alongside unique and delicious dishes. We value team members who love amazing food, tasty beverages and making others smile just as much as we do; and we are currently seeking new team members who are driven and hospitality-focused!
Team service is at the heart of what we do, not only because it ensures an outstanding experience for every guest, but also makes for a stress-free and engaging work environment. So an affinity for teamwork and can-do attitude are musts to get drafted to our team! Contagious happiness is certainly a bonus. If you would like to join our fun and dynamic team, go ahead and apply! We can't wait to learn all about you. You can expect to hear from a manager soon to schedule an interview if we think you are the right fit for BFRG. Thank you for your time and good luck!
Big Fish Restaurant Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

• Competitive Pay
• Medical, Dental, Vision Insurance
• Paid Vacation Time
• Advancement Opportunities
• Supportive Team Environment
• Meal Discounts