General Manager

Company Benefits and Perks

• Generous paid time off
• 401(k) matching
• Health, Dental and Vision
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment

• Build a team of highly motivated, skilled, and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create a professional and friendly office environment.
• React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Ensure your team spends necessary time on campus and at local businesses to promote cross adverting and positive relationships.

• Oversee the Maintenance Department. Implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
• Manage collections, evictions, and other legal and administrative tasks.
• Coordinate, schedule, and supervise activities of all contracted services.
• Focus on improvement and upkeep of the properties’ curb appeal and cleanliness.

• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
• Ensure property management software is accurate, up to date at all times, and utilized to its fullest functionality.
• Establish, implement, and monitor leasing goals and lease renewal programs to meet required occupancy.
• Conduct analysis of operating expenses to determine items and methods for expense cutting.
• Oversee monthly reports, budget targets, and variance reports as needed.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.

• Implement and maintain a thorough annual marketing plan. Implement daily and weekly goals. Work closely with Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized.
• Ensure website and marketing materials are up to date and portray the property in a positive light.
• Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
• Plan, advertise, and manage resident functions and events.
• Coordinate advertising events on campus; create partnerships with school and student programs whenever possible.

• A Bachelor degree; or 2-5 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
• Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
• Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

• An entrepreneurial mindset-you're creative and will challenge the status quo to meet the needs of our residents and our company.
• Strong skills in hiring and staff development, budgeting and marketing planning, scheduling & managing operations.