Address
Form of workDescription
Position: General Manager
Reports to: Regional Manager (RM)
Department: Operations
Purpose: Oversees and manages a team of employees in a designated location, ensuring compliance with
Excel and Planet Fitness policies, practices and objectives. Ultimately responsible for gym operations to
ensure an exceptional member experience through +1 customer service, as well as a financially successful
club.
Duties and Responsibilities:
• Lead the Assistant Manager (AM) in planning and implementing strategies to attract and keep
customers based on our Excel Core Values.
• Utilize performance tracker to be in line with company metric expectations.
• Oversee, supervise and motivate staff to perform to their best abilities.
• Identify hiring and training needs by ensuring that the AM and all staff meets Excel standards.
• Conduct regular audits to ensure the store is presentable and holding up to Excel standards.
• Lead by example and make sure all employees adhere to company's policies and guidelines and
address actions to that do not comply with set practices in a timely manner.
• Communicate with members and create a high level of customer service.
• Coordinate and interview potential employees, complete new hire paperwork and submit to HR,
and train new hires.
• Work with RM, AM, and HR on conducting team member counseling, corrective actions and
terminations.
• Perform daily club inspections, assign cleaning or associated tasks, along with re-inspecting said
task.
• Enter work orders into Fitness EMS and help manage the completions of work orders with
allocated maintenance technicians.
• Hold employees accountable for meeting company standards, audit daily paperwork, resolving
day to day customer issues, and follow through with necessary coaching and or performance
management.
• Cultivate the next generation of leaders within the club by proactively identifying the strengths
and training opportunities for each staff member. Encourage personal and professional
development of the team by holding regular discussions to align individual goals with his/her
Excel career path.
• Work closely with the AM to prepare him/her for a future GM role through cross-training,
delegation, mentoring, and ongoing performance feedback.
• Manage club inventory and communicate with AM and HQ on placing necessary orders.
• Authorize expenditures and refunds. Make daily bank deposits
