Gcs Senior Project Manager

The Position

Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams.

We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow. Our passion lies in supporting our Customers and Affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE.

Within GCS Project & Portfolio Excellence, we pool project management and change management capabilities into one department, fostering consistency and collaboration. By cross-training experts, we create synergies and gain flexibility. A system of metrics (KPIs) ensures we are on track.

As a GCS Project Manager, you will be part of the GCS Project Excellence team. Your main tasks in this role will be:

• Professional project management (planning, execution, monitoring, controlling, closing) for complex, cross-site Global Customer Support (GCS) projects and programs, which make an important contribution to the success of key global Roche Diagnostics product development projects
• If needed take over project leadership, own all decision-making in the assigned project/program, build and lead cross-department teams in a matrix
• Drive adoption of key global Roche Diagnostics projects by Professional stakeholder management and communication management (stakeholder mapping, impact analysis, planning, executing and reinforcing change)
• Identify and coordinate dependencies, timelines, budgets, change efforts, and project documentation for the GCS project 
• Create and maintain cross-site project plans in project planning tools; monitor project progress; self-reliantly drive risk management; anticipate and mitigate risks
• Organize and facilitate project team and change meetings and workshops; document and follow up on actions and decisions; coordinate milestone preparations
• Align with parent program/project and related programs/projects, ensure efficient and constructive collaboration and communication between different Roche departments inside and outside of GCS, and if applicable, with external companies
• Consult and mentor regarding project and change management principles and best practices; coach senior colleagues on the value of change management and their role within the change management strategy 
• May be responsible for the comprehensive onboarding and continuous mentoring of new colleagues, ensuring that all relevant tools, processes, and general knowledge are introduced, and that support is provided where needed
• Drive innovation and establish best practices for project and change management, be a keen listener, be willing to learn, and act as an advocate for improved processes, procedures, and technologies 
• Effectively and constructively challenge the status quo, within and beyond the organization, identifying and proposing better ways to accomplish organizational and project objectives.
• International travel (max. 25%) is required to perform the job effectively

Skills:

• 5-7+ years of experience in the areas of expertise
• Experience of matrix leadership in a fast-changing international environment
• Extensive experience with various project management methodologies
• Extensive change experience across a variation of project styles and methodologies
• Project management certification (e.g. IPMA, PMI, PRINCE2, agile methodologies) is an advantage
• Certification in Change management (e.g. Prosci Change Practitioner) is an advantage
• Proven track record in interacting with stakeholder groups in challenging scenarios with effective communication, negotiation, and collaboration skills
• Knowledge of medical device and biotechnological development processes is an advantage
• Excellent influencing skills and ability to build professional, lasting relationships including in areas outside your immediate work (e.g. across departments) 
• Ability to synthesize system information and business processes into clear impacts and benefits that are conveyed through learning, communication, and presentation materials
• Well-structured and goal-oriented working methods, and team spirit

This position is based out of our Indianapolis office and offers a hybrid work schedule. A minimum of 2 days per week will be needed in-office and will vary depending on the projects being supported.

Relocation benefits are available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.