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Form of workJob Description
Lift Operations is responsible for the safe loading and unloading of our customers on chair lifts, carpet conveyor and surface lifts. This is an outdoor and physically demanding position. Daily duties include shoveling and manicuring snow around RFID gates. Lift Operations is a team-oriented department focused on providing our guests with excellent customer service.
This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.
Under the supervision of the Lift Operations Managers, and Supervisors the Gate Attendant shall be required to:
-Comply with the A.N.S.I. code B77.1 section 4.3.2.3.3 2006, which states the duties of the operations shall be as follows:
- Maintain orderly passenger traffic conditions within his/her area jurisdiction.
- Advise and assist passengers, as required.
- Maintain surveillance of his/her area of jurisdiction.
-Demonstrate an on-going commitment to delivering excellent customer service. This involves interacting with customers in a courteous manner and being able to answer questions professionally.
-Assist with the daily operation of your assigned ski lift, to include: the set up of mazes and rope lines in the morning and the tear down in the evenings.
-Continually remain vigilant to the needs of both the equipment and the skiing/boarding customers and react to those needs in a protective manner while maintaining quality service.
-Ensures that all guests including employees are using ticket gates to enter into maze area.
-Provide timely and accurate information concerning weather conditions, grooming or slope conditions, and related information intended to help the customer maximize their skiing experience.
-Communicate problems to superiors, while showing initiative in handling routine and emergency situations.
-Maintain any appropriate records as set forth by company policy and procedures.
-Safe operation and inspection of RFID gates.
-Actively and efficiently assist with maze control.
-Support and promote company policies and procedures.
-Keep updated on current events at Dodge Ridge.
-Requires communication with other departments in a professional manner.
-Possess knowledge in our unseated passenger plan and be willing to help out in the event of an emergency.
-Comply to and enforce safety rules and policies.
-Be knowledgeable of and promote hill safety, risk awareness, and good housekeeping procedures.
-Be prepared for walking and working on uneven ground, deep powder, and icy and wet surfaces.
-Must be age 18+
-Complete the initial lift operations training program, and understand the Customer Service Policy of Dodge Ridge.
-Ability to consistently deliver excellent customer service.
-Be aware of the ski area’s terrain and facilities.
-Be well groomed and present a professional public image.
-Have some interest/ability to operate technology.
-Maintain a courteous, pleasant demeanor in person and on the telephone.
-Be in good physical condition, as this position requires standing for long periods of time and shoveling of snow.
-May be required at times to do heavy, awkward lifting, (up to 100lbs.-with assistance).
-Have good manual and physical dexterity skills.
-Possess the ability to learn and be knowledgeable of the needs of the equipment and standard procedures for their care and safe operation.
-Possess the ability to read and write legibly, and to use good composition skills to complete reports, forms, etc.
-Be punctual, honest, trustworthy, and possess good judgment.
- Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
- Support the Company’s policies and procedures.
- Support the harmony and goodwill of the Company.
- Be an effective team leader and motivator for the department.
Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.
When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road surfaces.
At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.
Work is typically outside working directly with resort guests and other resort staff members. It can be noisy, cold, wet, or humid. You may be expected to work in high places and frequently you will work around moving objects. At times you may be inside your lift shack.
A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.
