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Form of workJob Description
Job Title: Functional SAP Analyst (CCS)
Location: San Antonio, TX, USA
Minimum Experience: 1 year
Duration: 12 months
Description:
Thinking Minds Inc. is a premier staffing partner dedicated to connecting exceptional talent with forward-thinking organizations. Our commitment is to provide the perfect fit for both our candidates and clients, fostering a collaborative and inclusive work environment.
Position Overview:
As a Functional SAP Analyst specializing in Customer Care & Services (CCS), you will play a pivotal role in providing comprehensive application support within the SAP industry solution for Utilities (IS-U). Collaborating closely with end users and development teams, you will contribute to the configuration, maintenance, and development of SAP modules, ensuring seamless integration with related systems and applications.
Responsibilities:
- Functional Support:
- Provide maintenance, configuration, and development support for SAP IS-U Modules, including CCS, Finance & Contract Account (FICA), Device Management, Invoicing, and integrated systems.
- Support third-party integrations such as Mobile Data Systems (MDS), Outage Management Systems (OMS), Energy IP, and other related applications.
- SAP Solution Design and Development:
- Design and develop complete SAP solutions to meet end-user or project requirements.
- Maintain plant maintenance configuration, work orders, IDoc processing & corrections.
- Kubra Applications Support:
- Assist in supporting Kubra Applications for Bill Print, EZ Pay IVR/Web payments, Document Template Manager letters, and vendor maintenance tickets.
- Business Process Enhancement:
- Complete functional specifications for new or existing development or reporting.
- Participate in the development of project business cases and required documentation.
- Testing and User Support:
- Participate in testing at all levels, including unit, integration, and regression/negative testing.
- Help end users understand system and process capabilities.
- Continuous Improvement:
- Maintain up-to-date functional knowledge related to SAP functionality and associated business processes.
- Analyze and resolve potentially complex application/system issues.
- Problem Resolution:
- Log and track problem and development requests, including message handling and dispatching, resolution tracking, and problem escalation.
- Professional Development:
- Stay informed about the latest SAP developments, support packs, and OSS notes relevant to the industry.
- Provide on-call support when required.
- Collaboration and Communication:
- Collaborate with Basis teams and end-users in supporting routine daily and monthly transaction/batch processing.
- Utilize a variety of resources to resolve questions and problems, including working with consultants, self-help, ASUG networks, OSS, etc.
- Special Projects:
- Undertake other duties and special projects as assigned by management.
Minimum Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or applicable business degree from an accredited university OR relevant business technical experience.
- Experience in SAP Utilities, customer service side.
- Experience with one or more SAP modules or IS-U related functions and related systems.
- Direct experience defining processes using SAP core transactions and recommending SAP best practices.
- Knowledge of integration points between and within modules of expertise.
- Experience in R/3 version 4.6C or above required, experience in ECC 6.0 preferred.
- Experience in providing end-user support services for an SAP ERP or similar computing environment.
- Capable of understanding, revising, and implementing prescribed changes to an SAP computing environment, following ITIL or similar service support processes.
- Familiarity with Microsoft Office tools like MS-Excel, MS-Word, MS-Outlook, MS-PowerPoint, Adobe Acrobat, etc.
Preferred Qualifications:
- SAP certification.
- At least one full cycle SAP implementation.
- Experience in the Electric and Gas industry.
