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JOB TITLE: Analyst SAP CCS Functional 4
LOCATION: San Antonio, TX ((hybrid onsite 2/week)
DURATION: 1 year
RATE RANGE: $55 - $66/hr
TOP SKILLS:
Company:
Our client, is the nation's largest provider of electric and natural gas services.
JOB DESCRIPTION
The SAP industry solution for Utilities (IS-U) Functional Analyst provides application support in Customer Care & Services (CCS), Finance & Contract Account (FICA), Device Management, Invoicing, related modules, and other integrated systems. Support includes SAP configuration, general maintenance, report/query development, and other similar activities.
The analyst role will be responsible to work closely with the end user and development team to shape and drive a delivery plan for projects and maintenance support by attending discovery meetings or workshops to assist and provide SAP design, documenting specifications, build test, deploy, and support activities along with other systems to ensure the SAP solution provided to end user satisfies the business and project requirements. Work closely with third -party integration support like Mobile Data Systems (MDS), Outage Management System (OMS), Energy IP, and other related applications to identify updates and gaps. Ability to lead, plan, and conduct projects and assignments.
Tasks and Responsibilities
" Responsible for functional maintenance, configuration, and development support for SAP IS -U Modules, Plant Maintenance, and related integrated systems (Mobile Data System (MDS), Outage Management System (OMS), Geographical Information System (GIS), and AMI Energy IP/UIQ, Logica ARM including table updates, general maintenance, report / query development, and similar activities
" Support Kubra Applications for Bill Print, EZ Pay IVR/Web payments, Document Template Manager letters, and vendor maintenance tickets
" Design and develop complete SAP solutions to meet end user or project requirements
" Maintain plant maintenance configuration e.g. work centers, work orders, IDoc processing & corrections.
" Support business functions with Geographical information systems (GIS) for annexation boundary and other updates in SAP
" Familiarization with the regional structure and address certification from US Government Client on contract accounts using CASS.
" Complete functional specifications for new or existing development or reporting
" Assist in development of project business cases or all required project documentation
" Participate in testing at all levels (unit, integration, and regression / negative testing, user acceptance)
" Help end user understand system and process capabilities
" Maintain update-to-date functional knowledge relating to SAP functionality and associated business processes
" Assist Basis teams and end users in supporting (routine) daily and monthly transaction / batch processing
" Log and track problem and development requests including message handling and dispatching, resolution tracking, and problem escalation (via Cherwell Service Management Software)
" Analyze and resolve potentially complex application / system issues
" Utilize a variety of resources to resolve questions and problems, including working with consultants, self-help, ASUG networks, OSS, etc.
" Review latest SAP developments and/or information related to modules, support packs, OSS notes relevant for *** " Provide on-call support
" Other duties and special projects as assigned by management
" Core responsibilities focus on strategic as well as operational/tactical aspects of the organization
" May provide work direction to subordinate within the context of assigned projects
" Plans and assigns lower level analysts to given projects or tasks
" Under limited supervision, leads, plans, conducts assignments and implementation support efforts
" Operates with substantial latitude for independent action in setting objectives and deciding how to proceed
Minimum Qualifications:
" Bachelor's Degree in Computer Science, Information Systems, or applicable business degree from an accredited university OR Relevant business technical experience
" Experience in Information Technology or a related area
" Hands-on IMG / configuration capability
" Experience with one or more SAP modules or IS-U related functions and related systems Customer Care& Services (CCS) , Financial & Contract Account (FICA), Device Management, SAP AMI, Rates and Invoicing
" Direct Experience defining processes using SAP core transactions, and recommend SAP best practices
" Knowledge of integration points between and within module of expertise
" Basic understanding of available user exits / BADI's in module of experience
" Ability to read ABAP code and understand the basic logic and commands
" Experience in R/3 version 4.6C or above required. Experience in ECC 6.0 preferred.
" Experience in providing end-user support services for an SAP ERP or similar computing environment
" Capable of understanding, revising, and implementing prescribed changes to an SAP computing environment, following ITIL or similar service support processes
" Familiarity with Microsoft Office tools like MS-Excel, MS-Word, MS-Outlook, MS-PowerPoint, Adobe Acrobat etc.
" This is the highest level subject matter/functional expert and may include limited supervisory responsibilities
" Decisions have significant impact on costs, time, or public/employee good will (e.g. delays important projects or schedules)
IND123
LOCATION: San Antonio, TX ((hybrid onsite 2/week)
DURATION: 1 year
RATE RANGE: $55 - $66/hr
TOP SKILLS:
- CRM Knowledge
- Customer Service
- Energy IP Integration
- Experience in SAP Utilities, customer service side
Company:
Our client, is the nation's largest provider of electric and natural gas services.
JOB DESCRIPTION
The SAP industry solution for Utilities (IS-U) Functional Analyst provides application support in Customer Care & Services (CCS), Finance & Contract Account (FICA), Device Management, Invoicing, related modules, and other integrated systems. Support includes SAP configuration, general maintenance, report/query development, and other similar activities.
The analyst role will be responsible to work closely with the end user and development team to shape and drive a delivery plan for projects and maintenance support by attending discovery meetings or workshops to assist and provide SAP design, documenting specifications, build test, deploy, and support activities along with other systems to ensure the SAP solution provided to end user satisfies the business and project requirements. Work closely with third -party integration support like Mobile Data Systems (MDS), Outage Management System (OMS), Energy IP, and other related applications to identify updates and gaps. Ability to lead, plan, and conduct projects and assignments.
Tasks and Responsibilities
" Responsible for functional maintenance, configuration, and development support for SAP IS -U Modules, Plant Maintenance, and related integrated systems (Mobile Data System (MDS), Outage Management System (OMS), Geographical Information System (GIS), and AMI Energy IP/UIQ, Logica ARM including table updates, general maintenance, report / query development, and similar activities
" Support Kubra Applications for Bill Print, EZ Pay IVR/Web payments, Document Template Manager letters, and vendor maintenance tickets
" Design and develop complete SAP solutions to meet end user or project requirements
" Maintain plant maintenance configuration e.g. work centers, work orders, IDoc processing & corrections.
" Support business functions with Geographical information systems (GIS) for annexation boundary and other updates in SAP
" Familiarization with the regional structure and address certification from US Government Client on contract accounts using CASS.
" Complete functional specifications for new or existing development or reporting
" Assist in development of project business cases or all required project documentation
" Participate in testing at all levels (unit, integration, and regression / negative testing, user acceptance)
" Help end user understand system and process capabilities
" Maintain update-to-date functional knowledge relating to SAP functionality and associated business processes
" Assist Basis teams and end users in supporting (routine) daily and monthly transaction / batch processing
" Log and track problem and development requests including message handling and dispatching, resolution tracking, and problem escalation (via Cherwell Service Management Software)
" Analyze and resolve potentially complex application / system issues
" Utilize a variety of resources to resolve questions and problems, including working with consultants, self-help, ASUG networks, OSS, etc.
" Review latest SAP developments and/or information related to modules, support packs, OSS notes relevant for *** " Provide on-call support
" Other duties and special projects as assigned by management
" Core responsibilities focus on strategic as well as operational/tactical aspects of the organization
" May provide work direction to subordinate within the context of assigned projects
" Plans and assigns lower level analysts to given projects or tasks
" Under limited supervision, leads, plans, conducts assignments and implementation support efforts
" Operates with substantial latitude for independent action in setting objectives and deciding how to proceed
Minimum Qualifications:
" Bachelor's Degree in Computer Science, Information Systems, or applicable business degree from an accredited university OR Relevant business technical experience
" Experience in Information Technology or a related area
" Hands-on IMG / configuration capability
" Experience with one or more SAP modules or IS-U related functions and related systems Customer Care& Services (CCS) , Financial & Contract Account (FICA), Device Management, SAP AMI, Rates and Invoicing
" Direct Experience defining processes using SAP core transactions, and recommend SAP best practices
" Knowledge of integration points between and within module of expertise
" Basic understanding of available user exits / BADI's in module of experience
" Ability to read ABAP code and understand the basic logic and commands
" Experience in R/3 version 4.6C or above required. Experience in ECC 6.0 preferred.
" Experience in providing end-user support services for an SAP ERP or similar computing environment
" Capable of understanding, revising, and implementing prescribed changes to an SAP computing environment, following ITIL or similar service support processes
" Familiarity with Microsoft Office tools like MS-Excel, MS-Word, MS-Outlook, MS-PowerPoint, Adobe Acrobat etc.
" This is the highest level subject matter/functional expert and may include limited supervisory responsibilities
" Decisions have significant impact on costs, time, or public/employee good will (e.g. delays important projects or schedules)
IND123
