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SalaryIf you are looking to get into the Optical industry and just need someone willing to train you then you just may have found what you are looking for.
We are E&S Management and we own and operate My Eyelab locations in both the Laredo and San Antonio markets and are in the process of adding team members to our San Antonio team. We are currently hiring customer service associates or what we call Patient Coordinators.
No experience, no problem. We are willing to train the right person for the job. We offer health benefits, 401K, Paid Time Off and Sundays OFF!
Our Patient Coordinators earn a competitive hourly wage of $15 per hour plus bonuses. Our Patient Coordinators earn an average of an extra $200-$350 in bonuses every two weeks (this is in addition to their hourly wage). The bonuses combined with the hourly wage is equivalent to $16 - $18 per hour paid every two weeks.
Job Description Summary
Patient Coordinators from E&S Management and all related entities are self-motivated individuals passionate about customer service and supporting their store team to achieve common objectives. Patient Coordinators are fully committed to providing a superior experience to patients throughout the different stages of their clinical journey and examination process.
Patient Coordinators are responsible for greeting patients, assisting them in the process of gathering their information to create an accurate profile in the POS system, understanding the basic operation of examination equipment and walking patients efficiently through the process, keeping them engaged and establishing basic safety expectations. Patient coordinators are also responsible for managing the patients’ flow in the clinical area to ensure examinations are executed according to Company standards.
Patient Coordinators play a vital role in gathering important information from the patients and effectively communicating it to fellow sales consultants or management to facilitate the sales process according to the patient's needs or expectations, i.e. utilization of insurance plans. Patient Coordinators have also a critical responsibility in promoting the store's online reputation by engaging patients to provide Google Reviews that can positively impact the business.
Patient Coordinators are also responsible for managing the store’s dispensing area by receiving patient’s orders, contacting patients and updating orders’ status in the POS system accordingly. They also play a crucial role in keeping accuracy of records regarding patient’s files, insurance information, order journey stages and statuses, job sheets, etc. In addition, Patient Coordinators play a pivotal role in the equipment cleanliness, sanitizing, and basic maintenance to preserve the machinery in good working order.
