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Form of work
SalaryAbout us
Innovive Health is a small business in Grapevine, TX. We are collaborative, engaging and innovative.
Our work environment includes:
- Safe work environment
- Relaxed atmosphere
- Company perks
- On-the-job training
- Wellness programs
Innovate Health is a unique office bridging the gap between Chiropractic's holistic, preventative approach and traditional medicine, offering a wide range of services with a focus on whole body wellness.
Position Summary:
The Patient Coordinator is the owner of the patient’s first and last impression during their front-office experience and delivers first-class customer service throughout the patient journey.
Essential Duties and Responsibilities:
The list below is not an exhaustive list of duties but a brief overview. Your role may change as the needs of the office change. The Patient Coordinator will be key in ensuring the office molds to the broader needs of the patients over time. //Please note that the candidate for this position must be able work, occasionally, as late as 6:30pm. Hours are typically 8:30am-6pm Mon-Thurs, and 8am-12pm Fri.
- Provide professional, friendly and compassionate service to all patients and staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and scribing in ChiroTouch.
- Manage clinic schedule ensuring to match patient with the best clinician for their needs as well as optimum patient flow.
- Provide new patient onboarding including data gathering, explanation of insurance benefits and accurate data entry into ChiroTouch.
- Support providers with services when needed.
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and identifying opportunities for alternative services when needed.
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- Provide general office and clerical support with each patient visit. Multitasking and Time Management will be key to success in this position.
Qualifications:
- High School Diploma or GED
- 2+ years in Chiropractic or Medical Office environment.
- Medical Assistant Certification is a plus, but not required.
- Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with the use of PC, including Google docs and ChiroTouch
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Language Skills:
- Ability to read, write and speak English proficiently
The physical demands and work environment describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
- Ability to fulfill office activities including but not limited to, remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Work Environment:
- Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
Innovate Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work setting:
- Clinic
- In-person
- Office
- Private practice
Education:
- High school or equivalent (Preferred)
Experience:
- ChiroTouch: 1 year (Preferred)
- Medical or Chiropractic: 2 years (Required)
License/Certification:
- Certified Medical Assistant License (Preferred)
Work Location: In person
