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Form of workJob Description
Summary: The Quality Care TCM Coordinator (QCC) is responsible for coordinating aspects of patient care following a hospital, short-term nursing facility or rehab discharge, including working directly with our patient population and their families, physicians, clinicians, and other medical personnel.
Education: Licensed Practical Nurse (LPN) or Certified Medical Assistant required.
Experience: Minimum 2 years of recent clinical experience.
Essential Job Functions:
Supports quality improvement by guiding patients as they transition from an inpatient facility, such as a hospital, rehab, or short-term nursing home to their home, domiciliary or assisted living facility.
Prepping visit notes for upcoming transitional care management visits.
Ensuring that all documents related to patient's discharge have been obtained and scanned into chart prior to visit.
Fielding incoming calls from area hospitals and routing messages to the appropriate locations for scheduling of needed tests.
Monitoring and reviewing post-visit reports for patients who have been seen for transition of care visits.
Attending planned meetings as deemed necessary by supervisor.
Communicates manager regarding physician inquiries, requests, and/or concerns.
Communicates with the physicians when needed, regarding patient concerns or with other matters as they arise.
Communicates with local specialist offices or other entities to coordinate care and ensure patient follow up and record collection.
Assists in providing education for staff and providers on TCM initiatives to maintain or improve performance.
This list is not meant to be restrictive, totally inclusive, or limited in employee assignment or responsibilities.
Performance Requirements:
Knowledge, Skills and Abilities
Strong working medical knowledge of the clinical needs and disease processes for the chronically ill population
Knowledge of general health care practices, office workflows, and medical terminology
Excellent telephone, oral and written communication skills.
Ability to work autonomously and be directly accountable for assignments
Strong computer skills, including Microsoft office and EMR experience
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephone, calculators, etc.
Work Environment: Position is primarily in a well-lighted office environment. This position may require limited local travel throughout the business day.
Mental/Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is primarily sitting at a desk utilizing a computer.
DISCLAIMER The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity
