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SalaryThe Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.
Benefits
- Solid and Stable Reputation
- Professional Work Environment
- Medical Insurance Plan with company participation
- Dental Insurance Plan with company participation
- Life Insurance Plan
- Short Term Disability Insurance
- Paid Vacations
- Paid Personal / Sick Days
- 401(k) Plan
- Attractive employee discounts on vehicles, parts & service
- Paid Holidays
- Paid time off for bereavement
- Uniforms and Uniform Maintenance Plan with company participation
- Safety Boot Reimbursement for qualifying positions
- On-Site Health Fairs
- Drug Free Environment
- Vehicle allowance (sales)
- Employee Recognition Program and Incentives
- Career Builder Bonus and Incentive Programs for qualifying positions
- Continual Advertising and Marketing Campaigns to generate traffic
- Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
- Schedule appointments for Mobile Service and pickup delivery
- Communicate with service customer to schedule a Mobile Service visit
- Ensure that all documents are accounted for, including online software mobile tracking
- Obtain customer and vehicle information, phone numbers, e-mail, ext. warranty info
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable)
- If additional work is needed, explain the details to the customer, including the additional cost and time considerations
- Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in, (repair orders must be legible)
- Provide an estimate for labor and parts. Leave open and contact customer later for approval
- Establish customers' method of payment. Obtain approval of credit, if necessary
- Provide copy of invoice as customer's vehicle is picked up or delivered, with a verbal update on the services completed
- Follow up progress of each repair order during the day. Contact customer by phone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion
- Handle telephone inquiries regarding work in progress and appointments
- Compare final invoices with final repair order
- Notify Service Manager if a customer has a repeat visit on same concern
- Maintain follow-up program on additional items found in need of repair with pickup/delivery options
- Participate in manufactured supplied tests and training
- Advise customer of their next scheduled maintenance and cost
Qualifications
- Excellent customer service skills
- Strong computer skills
- Able to multitask between Mobile Service and Pickup & Delivery
- Some experience as office assistance a plus
- Must be neat and organized
- Professional personal appearance
- High School Diploma or the equivalent
- Ability to read and comprehend instructions and information
- General knowledge of vehicle mechanical operations
- Excellent oral and written communications skills
- Empathic demeanor with good listening skills
Hours
Monday through Friday from 8:00 a.m. until 4:30 p.m.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
