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Job Description
VMware by Broadcom
Broadcom and VMware together provide enterprise customers an expanded portfolio of business-critical infrastructure solutions to accelerate innovation and enable greater choice and flexibility to build, run, manage, connect, and protect applications at scale.
End User Computing (EUC) encompasses user access to enterprise applications and data anywhere, anytime, using one or more devices to access virtual desktop infrastructure (VDI) located either at the enterprise’s premises or in the public cloud. EUC provides support for a broad range of client devices including traditional PC, tablet, smartphone, or thin-client terminal device. EUC devices can either be provided by the enterprise or bring-your-own-device (BYOD) owned by employees or other users.
About This Role
Fulfillment Operations and Support Specialists are part of the Operations function within EUC. They are responsible for ensuring customers can use and access the products they purchase. The role will work closely with many internal teams (order management, partner operations, PnP, customer master data, sales, etc.) to resolve fulfillment issues and to improve/automate fulfillment processes. Fulfillment Operations Specialists become experts in numerous internal systems, so they can quickly and efficiently diagnosis and remedy fulfilment issues. Communication, problem solving, and technical skills are all essential for this role.
Roles and Responsibilities
- Work with cross functional stakeholders resolve fulfillment issues impacting business operations.
- Monitor work queues and process fulfillment requests accurately and quickly.
- Look-up, verify, and cross reference data across numerous systems
- Document standard operating procedures (SOPs) within the Fulfillment Operations team
- Partner across the organization to perform root cause analysis on persistent issues.
- Understand the broader quote-to-cash process and how the fulfillment operations role fits into the macro picture. Apply expertise to identify and recommend improvements.
- Collaborate with IT/engineering and operations implement improvement projects.
- Engage with pricing and packaging (PnP) teams to test and approve changes to product offering
- Manage opportunities in salesforce.com, as they move along their fulfillment journey from trial to paid customer
Requirements:
- Bachelor’s degree
- 5 years of experience in business operations, order management, or fulfillment
- 2 years of work experience in software product lifecycle and operations
- Previous experience working in a complex environment. Candidate must be comfortable working across teams, products, systems, and data schemas.
- Ability to concurrently work on multiple requests and maintain accuracy of work product
- Understanding of system design principles. Comfortable working with APIs and XML.
- Excellent written and verbal communication skills. Ability to change communication style to effectively engage with sales, operations, and IT teams.
- This job requisition is not eligible for employment-based immigration sponsorship by Broadcom
Broadcom is an equal opportunity employer. Broadcom is firmly committed to providing equal employment opportunity for all employees and applicants without regard to race, color, sex, gender, gender identity, gender expression, sexual orientation, religious creed, national origin, age, physical disability, mental disability, medical condition, pregnancy, genetic information, ancestry, marital status, military or veteran status, union membership, political affiliation, or other bases protected by applicable federal, state, or local law. Broadcom will not discharge or in any other manner discriminate against any employee or applicant because they have inquired about, discussed, or disclosed their own compensation or the compensation of another employee or applicant. Broadcom will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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