Front Office Supervisor, Full Time

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Front Office Supervisor, Full Time
Rate of Pay: $26.50
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full TimeFront Office Supervisor to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job: Responsible for assisting the Front Office Managers in Front Office functions and supervision on a daily basis and serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.
Essential Functions and Responsibilities of the job include but are not limited to:
Providing services that are above and beyond for guest satisfaction and retention.
Utilizing interpersonal and communication skills to lead, influence and encourage others;
advocates sound financial/business decision making; demonstrates honesty/integrity;
leads by example.
Encouraging and building mutual trust, respect and cooperation among team members.
Improving service by communicating and assisting individuals to understand guest needs,
maintaining quality products in accordance with Pacifica Hotel Company standards,
providing guidance, feedback and individual coaching when needed.
Assist management in supervising Front Office staff to strive towards total guest satisfaction and associates are adhering to all hotel policies, standards, procedures and regulations.
Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
Anticipate and respond to guest needs.
Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Maintain and understand special guest programs and franchise related programs.
Find solutions quickly, and confidently address and resolve guest concerns.
Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
Answer phones according to service standards and within 3 rings.
Full understanding of the Front Desk system for all guest services.
Provide assistance to other team members and departments to contribute to the best
overall performance of the department, restaurant and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Knowledge/Education/Experience:Proficient in Microsoft applications. At least two (2) years previous Front Office experience preferred. Experience in a union environment is preferred but not required. Ability to speak multiple languages preferred. College degree desirable.
Skills/Abilities/Other Requirements:English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and complete work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to provide effective communications, both verbal and written. Ability to prioritize, organize and make good judgments. Strong problem solving ability. Strong attention to detail. Ability to compute basic mathematical calculations. Dependable.
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!
Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana!