Front Office Supervisor

SUMMARY: Assist the Front Office Manager, Assistant Front Office Manager, and Night Manager with the daily operations of the Front Office, supervise all Front Office associates, address and rectify guest complaints and concerns, deliver exceptional service and perform any other duties assigned.

ESSENTIAL JOB FUNCTIONS:

· Assist in coordinating the quality, efficiency and safe operations of the Front Office.

· Assists in properly training all front desk operations, hotel facilities and services, local directions and safety and emergency procedures.

· Assist with monitoring inventory and supplies to ensure staff has tools needed to efficiently and effectively carry out job functions.

· Supervise the front desk to ensure the delivery of superior guest services, the security of monies and guests information.

· Establish effective Front Desk communications through logs, meetings and one-on one interaction with the staff.

· Maintain the Wellness station to ensure it is stocked and presentable.

· Establish appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

· Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

· Inform staff of all new and upcoming information for IHG One Rewards

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.

· Verify all shift work and deposits.

· Reviews occupancy and forecasting throughout the shift to ensure proper protocols are in place to maximize revenue.

· Other duties may be assigned based of needs of hotel

STANDARDS:

· Always professional, courteous, and accommodating to our guests and associates

· Always practices and promotes brand promises

· Always follows hotel policies and procedures

· Maintains regular attendance, punctuality, and a sense of urgency

· Flexibility in working hours according to the demands of the hotel’s business level

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Chicago, IL 60661: Relocate before starting work (Required)

Work Location: In person