What you will be doing
- Ensure proper staffing levels of Front Office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, Front Office Supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the Front Office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
9745 Gate Parkway North, Jacksonville, Florida 32246
Whether you're in town for business, to board a cruise ship or simply enjoy a sunny Florida vacation, the Hilton Garden Inn Jacksonville JTB/Deerwood Park hotel offers everything you need.
Our hotel in Jacksonville, FL, is just minutes from the University of North Florida and Jacksonville University campuses, St. Johns Town Center, Mayo Clinic, Cinemark Tinseltown theater and downtown Jacksonville. Walk to movie theaters, shopping and local dining.
Requirements
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!