Front Office Supervisor

AMAZING BENEFITS PACKAGE!

• Medical, Dental, & Vision Insurance
• Paid Time Off (PTO) – up to 6 weeks of PTO per year
• Childcare Stipend – contribution of $5,000 per year to the employee’s dependent care spending account
• Loan Reimbursement - reimbursement for student loan payments up to $5,250 per year
• Retirement Plans - organization matches the employee’s contribution, up to 6% of gross wages

• above benefits dependent upon eligibility criteria

Click herefor more detail about the benefits package!

Pay Range: $25.67 - $37.70 USD hourly.

Don’t meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway! You may be just the right candidate for this or other roles.

Purpose of Job

The Front Office Supervisor will provide outstanding customer service at all points of contact by managing resources based on patients health care needs and providing leadership to the Front Office and scheduling team as follows:

Essential Duties and Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.
• Ensures Front Office employees are scheduling patients appropriately based on established scheduling guidelines so clinic teams can achieve target productivity expectations.
• Trains and supervises Front Office and scheduling staff.
• Coaches and develops staff to encourage accountability, teamwork and employee engagement.
• Performs data compilation, reporting and tracking functions related to operational metrics such as appropriate scheduling practices and full and accurate patient registration.
• Performs many Front Office and scheduling duties as needed.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience: HS diploma or equivalent preferred. Experience working in Front Office setting or customer service required. Supervisory experience preferred. Experience with Front Office and operational metrics preferred.

Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required. Valid drivers' license and insurance required.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks