Front Office Representative-Orthopedic Urgent Care, Scott, La

SHIFT SCHEDULE

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the Front Office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

• Promptly greets and acknowledges patients. Informs MAs and Providers of patient's arrival.
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account. Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork as well as interviewing patients and guarantors to obtain accurate information.
• Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Reviews with patient their estimated out of pocket responsibility for future appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral
• Maintains general knowledge of insurance plans accepted by LOS.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer.
• Maintains strictest patient confidentiality. Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting. Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers. Must be able to type a minimum of 40 WPM. Previous experience in collecting money is preferred.