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Form of work
SalaryCompany Background
Heartland Lawns is a family owned small business, established in 1990. We are growing and looking for people that want to be a part of a winning team! If you are interested in working for a company that treats you like family, we would love to hear from you!
Job Summary
Performs a variety of administrative tasks to support all departments of the company. Primary telephone contact for all customer interactions including answering calls, service calls, sales appointments, mailing customers information, and following up with customers on a variety of issues. Coordinates work flow of all appropriate paperwork and phone calls regarding sales estimates. Supports the management and mission of the company.
Essential Job Functions:
- Primary responsibility of job function is to greet customers / vendors in a positive engaging professional manner. Greeting them with a warm, friendly attitude.
- Ensure the smooth and efficient flow for client satisfaction through the use of customer service skills; must be adept at word processing and database management skills.
- Ensure the reception and waiting areas are well maintained.
- Represents the company through primarily inbound telephone customer contact. Answers calls, sets service and sales appointments, and follows up with customers on a variety of issues/concerns. Keeps customer records and files current and updated.
- Coordinates and ensures all paperwork and correspondence regarding sales estimates, and service calls is accurate, timely and completed according to procedure.
- Assists in the printing of all production and sales materials for production and sales departments, including but not limited to, pre-pay letters, postcards, application letters, home/trade show materials.
- Optimizes the resources of the company by managing work flow, ensuring you have the tools you need to deliver an excellent customer experience.
- Directly responsible for the customer experience by keeping customer records and files current and updated, as well as sends customers information about the company and/or services performed.
Marginal Job Functions:
- Performs other related duties as assigned by management.
- Cross trains in other departments for back-up support.
Necessary Knowledge, Skills, Abilities and Talents:
- Knowledge of customer service principles and practices
- Skill in verbal and written communication
- Hands on experience with Microsoft Office Applications (Word, Excel, Outlook)
- Ability to handle a variety of tasks
- Ability to perform accurate data entry
- Possess talent and personal traits, including the following: Integrity, Self-Management, Decision Making, Teamwork, Problem-solving
Work Remotely: No
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
