Front Office Specialist

Role and Responsibilities

This position works in collaboration with the Director of Patient experience to oversee the operational performance of each Practice and its Practice Administrators.

• Constantly seek to improve the customer service experience and company vision, through site visits in the field
• Ability to build strong partnerships and strategically influence others
• Proven experience working effectively with senior leadership levels
• Ability to translate business needs or changes into specific plans for implementation, data collection and overall planning
• Impact customer (patient and referral) experience, team member satisfaction and doctor satisfaction, achieve operational and financial goals by practice
• Accountable for delivering long-term sustainable growth to the business and employee operations
• Assess performance, hold others accountable, provide performance reviews.
• Bring company vision to life, drive change implementation
• Performs other related duties as required

Qualifications and Education Requirements

• Bachelor’s degree or higher required

PreferredSkills

• Strong financial aptitude and analytical skills
• Excellent verbal and written communication skills
• Management and leadership skills
• Time management skills
• Ability to multitask and complete work while traveling
• Thorough knowledge of territory, market, and clients
• Excellent problem-solving and critical thinking skills
• Organized with attention to detail