Address
Form of workJob Description
Hotel:
Lincoln Embassy Suites
Assistant Front Office Manager
Full time
Starting Pay $21. 00
Join us at the Embassy Suites by Hilton Lincoln located in downtown Lincoln, a few short blocks from Memorial Stadium the home of the Nebraska Cornhuskers, and the bustling nightlife in the Historic Haymarket District. The University of Nebraska-Lincoln is nearby along with the Lied Center for Performing Arts.
Our property offers FREE associate meals and travel perks including Hilton Hotels Worldwide & Atrium Traveler Discounts. Public transportation is just around the corner, making for a stress-free commuting experience. We offer a comprehensive total compensation package that includes employer paid life insurance, competitive wages, a variety of health insurance options, dental, vision, short- and long-term disability, accident and critical illness insurance, health savings account, flexible spending account, time off accruals, and a 401k retirement plan with an employer match.
Come join us today and be a part of making a difference for each external guest and internal guest alike! Go Big Red!
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
________
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
___
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights:
Lincoln Embassy Suites
Assistant Front Office Manager
Full time
Starting Pay $21. 00
Join us at the Embassy Suites by Hilton Lincoln located in downtown Lincoln, a few short blocks from Memorial Stadium the home of the Nebraska Cornhuskers, and the bustling nightlife in the Historic Haymarket District. The University of Nebraska-Lincoln is nearby along with the Lied Center for Performing Arts.
Our property offers FREE associate meals and travel perks including Hilton Hotels Worldwide & Atrium Traveler Discounts. Public transportation is just around the corner, making for a stress-free commuting experience. We offer a comprehensive total compensation package that includes employer paid life insurance, competitive wages, a variety of health insurance options, dental, vision, short- and long-term disability, accident and critical illness insurance, health savings account, flexible spending account, time off accruals, and a 401k retirement plan with an employer match.
Come join us today and be a part of making a difference for each external guest and internal guest alike! Go Big Red!
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
- Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
- Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
- Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
- Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
- Handle cash and credit card transactions and process guest accounts;
- As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;
- Deputize in the absence of the Front Office Manager;
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
- Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
Required Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
________
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
___
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights:
