Front Office Receptionist

Medical Receptionist / Front Office Staff

Busy outpatient clinic with a unique focus on Concussion and Brain Injuries seeking a Front Office Medical Receptionist who is interested in and wants to significantly contribute to an expanding team invested in delivering excellent patient care.

Duties and Responsibilities

● Greeting patients professionally both in person and on the phone

● Quickly answering or properly referring questions and issues

● Optimizing provider schedules and patient satisfaction with efficient scheduling

● Notifying providers of patient arrivals

● Comforting patients by anticipating anxieties and effectively answering questions

● Ensuring availability of treatment information by retrieving and updating patient records

● Verifying financial records and collecting patient charges while filing and expediting third-party claims

● Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

● Obtaining Prior Authorizations for a variety of services rendered by the practice.

Expectations

● Partner with healthcare and administrative staff to create a patient-centered, inviting, and supportive environment for patients and families

● Effectively execute tasks in a timely manner

● Team member – Positive, effective, and proactive energy in a fluid dynamic team environment; equally comfortable leading, following, collaborating, and executing.

● Flexible – Comfortable taking on multiple tasks at one time and working in various settings.

● Work Ethic – Internalized strong work ethic

● Accountability – If given a task, you are responsible for documenting your progress, sharing that progress regularly, and proactively

● Responsibility – everyone is responsible for knowing his/her job responsibilities and performing them well.

You will be expected to finish your work each day. You will be expected to proactively ask questions necessary to succeed, and to anticipate your own needs. When necessary, you will be expected to ask for assistance and request resources from your team members and/or manager to accomplish your work.

● Punctuality – arrive on time.

Experience

● 1-2 Years of Work Experience performing Front Office and receptionist duties in a medical office, such as greeting patients, answering phones, and setting appointments.

● 1-2 Years of Work Experience with Electronic health records software systems.

● Knowledge of or experience with medical terminology.

● Knowledge of the laws related to the privacy and security of medical information as established in the HIPAA (Health Insurance Portability and Accountability Act).

Job Details

Pay: $20 per hour

Full Time

Hours: 8hrs/Day, 40hrs/Week, Monday - Friday

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Physical & Rehabilitation Medicine
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Newark, DE: Relocate before starting work (Required)

Work Location: In person