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Form of work
SalaryResponsibilities:
- Oversee the daily operations of the Front Office department
- Ensure smooth check-in and check-out processes for guests
- Provide exceptional customer service and handle guest inquiries and complaints
- Train and supervise front desk staff to ensure high-quality service delivery
- Manage room reservations and monitor room availability
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain accurate records of guest information and transactions
- Handle cash transactions and maintain a balanced cash drawer
- Implement and enforce hotel policies and procedures
Qualifications:
- Previous experience in a similar role, preferably in the hospitality industry
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication and interpersonal skills
- Proficient in phone etiquette and handling phone systems
- Knowledge of hotel operations, guest services, and front desk procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Proficient in computer systems and software used in hotel management
Carry out any reasonable request by Management
We offer competitive compensation, opportunities for career growth, and a positive work environment. If you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you.
Please note that only qualified candidates will be contacted for further consideration.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Washington, PA 15301: Relocate before starting work (Required)
Work Location: In person
