Front Office Coordinator

POSITION SUMMARY:

Greets patients and visitors, collects patient co-pays, deductibles, and outstanding payments, answers incoming calls, and schedules patients for office visits and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

· Greet all patients and visitors to make them feel welcome.

· Complete check in process and all required paperwork

· Schedules patients for office appointments

· Verify patient insurance prior to their appointment

· Collect all co-payments, past due balances, and pre-payments at the time of service, appropriately documenting them within the appropriate system.

· Properly close end of day batches by reconciling all moneys collected and prepare for deposit.

· Answer phones promptly with positive attitude and resolve patient questions

· Check voicemail regularly and return all calls within two business hours

· Ensure that all tasks are documented within the electronic medical record

· Manage medical records and incoming fax documents appropriately

· Assist with pre-certification, authorizations, and follow up as needed

· Back-up and assist other office staff as needed

· Travel between offices as necessary

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

· Demonstrate ability to work cooperatively with physicians, all staff members & patients

· Strong attention to accuracy and detail

· Exceptional organizational skills

· Ability to communicate effectively, both written and verbal

· Self-motivated

· Must have a pleasant disposition and high tolerance level for diverse environments

· Skill in telephone etiquette

· Knowledge of insurance and benefits structure

· Knowledge of grammar, spelling and punctuation

· Skill in computer applications including MS Word and MS

· Must be able to type 45-60 WPM

EDUCATION/TRAINING/EXPERIENCE:

· High School graduate and/or

· Two years of relevant work experience, in health care

PHYSICAL REQUIREMENTS & WORK CONDITIONS:

· Requires prolonged sitting, some bending, stooping and lifting up to 35 pounds

· Requires hand-eye coordination and manual dexterity sufficient to operate keyboard, scanner, copier, telephone and other office equipment.

· Work performed in office environment

· Involves frequent contact with professional staff and patients

DISCLAIMER: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Healthcare: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: In person