Front Office Clerk/Receptionist

Do you have office experience/skills?

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Front Office Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Perks and Benefits

• 100% company-provided telemedicine for you and your household to speak to a doctor or nurse 24/7
• Medical expenditure account accruing funds on a rollover basis
• Paid time off & holidays
• 100% company-paid life, death, and accidental disability insurance (AD&D)
• Paid training program
• Company-paid certification training is available

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

• Provide excellent customer service
• Receive general phone calls and greet visitors (Please complete the automated phone interview.)
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry
• Create invoices and take and post payments
• Perform general administration duties
• Assist other departments, as needed

Qualifications:

• 1+ year(s) of administrative or office-related experience and business experience
• Working knowledge of current business software technologies is required
• Customer service experience and quality assurance a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Word and Excel, Quickbooks Online a plus
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED
• Ability to successfully complete a background check subject to applicable law

NO PHONE CALLS PLEASE!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Office: 1 year (Required)

Work Location: In person