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Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.
SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole-person health care.
POSITION SUMMARY:
Our Front Office Assistant's are responsible for ensuring a positive first impression for every patient that enters our clinic. Duties include, but are not limited to, welcoming and registering patients, accepting payments and effectively using our electronic health records system. This position requires exceptional critical thinking, communication, patient relations, organizational, and time management skills.
Classification: Full-time, Hourly, Non-Exempt
Location: Live Oak Health Center
Reports to: Front Office Supervisor/Site Operations Director
Hours: Varies- Some Evenings and Saturdays
Pay Range: $23.00 - $24.72 per hour, DOE
Language Requirements: None. Bilingual English/Spanish Strongly Preferred
BENEFITS:
Competitive compensation & benefits package are available to staff working at least 20 hours per week. Paid time off and paid holidays accrue from date of hire. Employer subsidized group health, dental, vision, and life insurance plans the first of the month after 30 days of employment. Automatic 2% enrollment in an Employer sponsored 401K plan with a 2% retirement match.
CORE JOB RESPONSIBILITIES:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :
- Demonstrates knowledge and use of Front Office and clinic procedures and policies
- Understands and applies federal and state rules and regulations
- Ability to effectively use clinic’s Electronic Health Records system (EHR) in execution of duties
- Provides patient-centered customer service at all times
- Anticipate patients' needs and delivers services in a timely, accurate, and friendly manner
- Takes ownership, initiative, attention to detail, and follow through
- Oral and written communication is clear, concise, accurate, positive and respectful
- Response to oral and written questions, instructions, and information is timely and appropriate
- Dealings with others are characterized by fairness, courtesy, empathy and confidence
- Displays a positive attitude and the ability to develop effective relationships
- Accomplishes tasks using collaboration and conflict resolution skills
- Uses critical thinking and common sense to analyze situations and take appropriate actions
- Demonstrates good judgment in making decisions
- Completes all assigned duties in an accurate, timely and efficient manner
- Arrives to work on time and maintains attendance
- Maintains patient confidentiality as required by HIPPA
QUALIFICATIONS:
MINIMUM QUALIFICATIONS
- Desire to serve the community clinic population with excellent health care
- High School Diploma or GED
- Experience and/or interest in health care
- Ability to work some evenings, and some Saturdays if assigned
- Excellent patient/customer service, communication and follow-through skills
PREFERRED QUALIFICATIONS
- Fluent bilingual Spanish/English Strongly Preferred
- Bachelor’s Degree in health or related field
- Previous healthcare experience
- Ability to work with practice management and EHR systems
- Knowledge of health insurance plans
- Knowledge of healthcare terminology, procedures, and practice
- Knowledge of HIPAA regulations
SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D).
