Front Office Assistant

We are a busy high-end, multi-disciplinary clinic offering physical therapy, chiropractic, spinal decompression and shockwave therapy in beautiful Montecito, CA. We are looking for a compassionate self-motivated individual to join our team. Prior experience working with patients in a healthcare office preferred.

General Summary of Duties: Primary responsibilities include helping our patients schedule appointments, collect insurance and health information, input all relevant data into our electronic health records, and collect all copays.

Exhibits the four core values of respect, integrity, innovation and compassion.

Essential Functions:

• Answers incoming calls on the third ring and schedules appointments for patients.
• Handles the patient check-in and check-out process from start to finish, which includes verifying insurance benefits, and creating accurate patient record and collecting payment.
• Maintains EHRs and physical filing systems.
• Creates a welcoming environment in the Front Office.
• Provides back-up support to Front Office with daily close-our tasks as needed.
• General administrative duties include; filing, copying, typing correspondence, faxing, data entry, preparing charts, ensuring the office is stocked with supplies, etc.
• Works monthly Trace Visit Report and initiates daily reactivation calls to patients.
• Social Media Content Creation: Develop compelling and on-brand social media content for our services, and initiatives across various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
• Content Scheduling: Plan and schedule social media posts using relevant tools and software to ensure a consistent posting schedule and optimal engagement.
• Post Performance Analysis: Monitor the performance of social media posts, track key metrics, and make data-driven adjustments to improve reach, engagement, and conversion rates.
• Create and schedule email newsletters.
• Assists in the back office with patient flow and modalities, as needed.
• Assists with clinic promotions as needed.
• Personality and Work Traits: Must be self-motivated, a desire to excel and be inspired by new challenges. Must have a positive attitude and caring manner. Be sensitive to patient’s needs and the image we portray. Requires dealing with varied personalities with diplomacy and patience. It is essential to be goal oriented with the ability to prioritize and manage multiple workloads.

Qualifications:

• High School Graduate, College Degree a Plus
• Strong computer skills; proficient in all MS Office products, and familiar with databases, medical database experience a plus.
• Verbal and written communication skills.
• 2 years of office experience.

Physical/Mental Demands: Requires sitting and standing associated with a normal office environment

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Application Deadline: 12/02/2021