Front Office Assistant

This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Supervisory Responsibilities: None

Job Duties & Responsibilities

• Greets and checks patients in and updates appointment status
• Assists patients with completion of intake forms
• Inspects forms for completeness and accuracy
• Calls patients with appointment reminders and reschedules as needed
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
• Establishes and maintains positive relationships with referral sources
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
• Enters all pertinent patient information and notes into EMR
• Scans all applicable patient paperwork
• Performs other administrative duties and tasks as assigned
• Back up for Medical Assistants
• Back up for Patient Support Team
• All other duties assigned including duties performed for affiliates, assigns, lessees, contractors or other third parties
• All other duties as assigned

• Knowledge of modern office equipment and procedures. Previous EMR experience preferred but not necessary
• Strong verbal and written communication skills
• Interpersonal/human relations skills
• Organizational/planning skills
• Attentiveness to detail
• Ability to type and operate word processing programs
• Ability to prioritize duties, delegate responsibilities, and evaluate the work of others
• Ability to maintain confidentiality and professionalism
• Ability to work efficiently and cooperatively with all staff and patients

Education & Experience

• 1+ Years in Medical Front Desk experience, preferred
• Pain management office experience, preferred
• Highly proficient with computers especially: EMR, Microsoft Word, Excel, Outlook, KASPER, INSPECT, and other EMR software
• Able to type 45 words per minute or faster with a high degree of accuracy
• High degree of multitasking between Computer, Telephone, Patients, Providers, MAs, Paperwork, Scanning, and Faxing
• Manages stress well
• Very consistent, pleasant, cheerful personality that patients and co-workers will warm up to immediately