Front Office Assistant

Company Overview: Join the Better Hearing Now! team and be part of an organization committed to reconnecting patients to family and friends for more than 20 years. BHN is dedicated to providing top-tier customer care and innovative solutions. We are currently seeking motivated individuals with BIG personalities to join us as a Front Office Assistant (FOA) at our Merritt Island clinic.

Primary Function: As a FOA, your primary responsibility is to oversee the Front Office operations, ensuring seamless patient experiences. This includes managing appointments, handling administrative tasks, and providing exceptional customer service in a professional environment.

Objectives & Goals:

• Efficiently schedule appointments to increase revenue and meet sales & marketing targets.
• Provide excellent customer service to enhance patient satisfaction and loyalty.

Responsibilities:

• Greet visitors and answer multi-line telephone system.
• Schedule appointments for Hearing Care Professionals.
• Maintain patient files and database in compliance with HIPAA regulations.
• Verify insurance eligibility and benefits.
• Assist with administrative tasks such as billing, invoicing, and report generation.
• Execute the "Cleaning Process" on patients' hearing instruments.
• Maintain office cleanliness and organization.
• Perform additional administrative duties as assigned.

Qualifications & Requirements:

• High School diploma or equivalent required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Strong organizational and multitasking skills.
• Proficiency in MS Office and computer literacy.
• Ability to communicate effectively in English.
• Comfortable working in a general office environment for extended periods.

Compensation & Benefits:

• Pay ranges from $15 to $18 per hour PLUS Monthly Bonus Opportunities.
• Full-time position (40 hours/week), Monday-Friday, 9am-5pm (No evenings or weekends!).
• Comprehensive benefits package available.
• Paid Time Off and Paid Holidays.

Join us at Better Hearing Now! and embark on a rewarding career where you can make a difference in people's lives. Apply now by submitting your resume here on Hireology or email to steve@steveshearing.com.