Front Desk Supervisor

Front Desk Supervisor Job Summary

The Front Desk Supervisor will be responsible for overseeing the daily operations of the Front Desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Front Desk Supervisor Duties and Responsibilities

• Supervise Front Desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the Front Desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach Front Desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized Front Desk area

Front Desk Supervisor Requirements and Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of hotel management systems
• Able to multitask and prioritize tasks
• Flexible schedule with the ability to work nights, weekends, and holidays

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Corte Madera, CA 94925: Relocate before starting work (Required)

Work Location: In person