Address
Form of workThe front Desk Supervisor oversees the daily operation of the Front Desk staff, ensuring that the
guests are being served in a friendly, professional and courteous manner.
Core Responsibilities:
Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling Front Desk agents, front office supervisors, guest
service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s roles and duties and be able to
perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all
daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms,
requests and maintenance requests/needs. Efficiently process guest requests to the
appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel, answering questions, and assisting guests with needs.
Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly.
Be aware of and informed of all hotel activity daily, including banquet events, restaurant
hours of operation, as well as local nearby events or activities, to assist guests, as well as
manage operational fluctuations.
Perform other duties as assigned
LocationLaGuardia Marriott-LAM
Location Description
Modern rooms offer Wi-Fi (fee) and flat-screen TVs with premium channels, plus desks and coffeemakers. Some offer airport views, and upgraded rooms have access to a lounge with free hot breakfast and evening appetizers. Suites add separate living areas with sofas.
Complimentary amenities include an airport shuttle and Wi-Fi in the lobby. The property offers 2 American restaurants and a 24/7 gym, as well as 26 meeting rooms and a business center.
Requirements
Hourly rate: $25.00 per hour.
High work ethic and self-initiative
Demonstrate proven decision-making and problem-solving skills
Ability to calmly work with high-demand and/or upset guests
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks and complete work assignments on time despite
frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all time
StatusFull-time
