Front Desk Supervisor

This 19th-century historic building was originally named the Alcazar Hotel. Since 1986, we have been the Hotel Stanford New York. Located in Koreatown in mid-Manhattan, you can easily walk to most popular tourist attractions such as Empire State Building, Macy’s, Madison Square Garden, Time Square, and so on within 10 minutes. Additionally, most subway stations can be reached within 3 minutes.

Job Overview:
We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all Front Desk operations and ensuring exceptional guest experiences. This is a key leadership role that requires excellent communication skills, strong attention to detail, and the ability to effectively manage a team.

Essential Job Duties:
- Manage and supervise Front Desk staff, including scheduling, training, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain accurate records of room availability and guest accounts
- Coordinate with other departments to ensure guest needs are met
- Monitor and maintain the cleanliness and appearance of the Front Desk area
- Implement and enforce hotel policies and procedures
- Assist with revenue management by maximizing room occupancy and upselling hotel services

Qualifications:
- Previous experience in hospitality management or hotel management is preferred
- Bilingual skills are a plus
- Excellent customer service skills with a friendly and professional demeanor
- Strong organizational and multitasking abilities
- Ability to handle difficult situations with diplomacy and problem-solving skills
- Knowledge of Front Desk operations, including check-in/check-out procedures, reservations, and guest services
- Ability to work flexible hours, including evenings, weekends, and holidays

If you are a motivated individual with a passion for providing exceptional guest service, we invite you to apply for the position of Front Desk Supervisor. Join our team and contribute to creating memorable experiences for our guests.

Please note that only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person