Hotel Front Desk Supervisor

Responsibilities:
- Manage the Front Desk operations and ensure smooth daily operations
- Greet and check-in guests, providing exceptional customer service
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Handle guest complaints and resolve issues promptly and effectively
- Coordinate guest requests and communicate with other departments to ensure guest satisfaction
- Oversee the night audit process and ensure accurate financial reporting
- Train and supervise Front Desk staff, providing guidance and support as needed
- Maintain a clean and organized Front Desk area

Experience:

- Hilton Experience is a plus

- Experience with PEP is a plus
- Previous experience working at the Front Desk in a hotel or hospitality setting
- Proficient in operating phone systems and handling multiple phone lines
- Excellent phone etiquette and strong communication skills
- Knowledge of hotel management systems and software
- Familiarity with guest services and guest relations best practices
- Bilingual skills (if applicable) to effectively communicate with diverse guests
- Experience with night audit procedures is a plus
- Strong organizational skills and attention to detail

As a Front Desk Manager, you will play a vital role in ensuring the smooth operation of our hotel's Front Desk. You will be responsible for providing exceptional customer service, managing daily operations, and supervising Front Desk staff. We are looking for someone with previous experience in hotel or hospitality management who can effectively handle guest inquiries, resolve issues, and maintain a high level of guest satisfaction. If you have excellent communication skills, strong organizational abilities, and a passion for delivering outstanding hospitality experiences, we would love to hear from you.

Job Type: Full-time

Pay: From $17.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Webster, NY 14580: Relocate before starting work (Required)

Work Location: In person