Front Desk Supervisor

Starting pay is $23.50 per hour!

$24.00 per hour upon successful completion of 90-day training period.

Come join our Ocean View Team. We are a Green Certified Business and consistently ranked in the top 10 of 38 hotels in Santa Monica. We provide a welcoming beachfront escape, where personalized customer service comes first. We are committed to protecting and conserving our environmental resources, giving back to our community, and sharing a common vision of respect, integrity, and honesty.
Full-time employment benefits include:

• Paid Time-Off (PTO)
• Holiday Pay
• Medical, Dental, and Vision coverage options
• Life Insurance (employer sponsored)

We also provide all employees with:

• Sick-Pay (up to 72 hours per calendar year)
• 401k plan option with employer match up to 5% of total eligible income
• On-site parking
• Public transportation cost reimbursement
• Alternative modes of transportation pay for walking, biking, or carpooling to work!

TITLE:

Front Desk Supervisor

DEPARTMENT:

Guest Services

STATUS:

Non-Exempt, Full Time, Part-Time, Regular

SUPERVISED BY:

Rooms Manager

SUPERVISES:

Guest Service Agents and Minibar Attendant

Front Desk Supervisor is responsible for providing another layer of management to guide the Front Desk team and Minibar Attendant efforts to deliver an outstanding guest service experience to meet company standards and financial profitability. The Front Desk Supervisor will be responsible to assist the Rooms Manager and the General Manager with daily operational functions and quality control of departmental policies and procedures and achieving hotel’s success metrics.

SUCCESS METRICS:

Your individual performance in delivering service excellence to each of our guests will impact the hotel’s success metrics for overall guest satisfaction scores, TripAdvisor Ranking, Mystery Shop Audits, and Accounting Audits. This will be part of your annual performance review.

• Achieve and maintain TripAdvisor ranking within the Top 7 hotels in Santa Monica.
• Achieve a score of 90% or higher Overall Guest Satisfaction on Revinate Guest Surveys.
• Achieve a score of 90% or higher on Coyle Mystery Shop.
• Achieve a score of 95% or higher on annual accounting audit.
• Enliven the hotels green standards to maintain Green Certification.

DAILY DUTIES:

• Act as Manager on Duty when assigned.