Front Desk Supervisor

The Front Desk Supervisor is responsible for supervising the operational activities of the Hotel’s front office within corporate and hotel guidelines to provide the highest standards of customer service, while maximizing room revenue and occupancy.
Job Overview

• Supervising procedural aspects of the hotel’s front office, maintaining a presence during peak traffic periods
  
• Observing employees while they work to ensure that the Front Desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
  
• Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
  
• Performing Front Desk agent duties as necessary, such as registration, check out and processing room reservations for guests
  
• Assisting employees with questions and problems as they occur
  
• Ensuring that all VIP guests and repeat guests are identified, recognized and pre-blocked
  
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
  
• Monitoring cash handling, credit card totals and deposit slips to ensure accuracy
  
• Ensuring that all safety and security policies and procedures are followed
  
• Assisting with the training, coaching and development of team members
  
• Assisting with interviewing and hiring team members
  
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
  
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Qualifications

• One to three years Front Desk experience in a hotel property of similar size and quality 
• Previous supervisory experience preferred 
• High school diploma preferred 
• Strong communication skills
  
• Understanding of guest service in a hotel environment and demonstrate leadership abilities
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  
• Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice
  
• Strong interpersonal skills
  

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. 
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. 
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.