Front Desk Shift Leader

Front Desk Shift Leader

Reporting To: Hotel Manager, Director of Guest Services, or Front Desk Supervisor

Responsibilities:
Shared responsibilities of the day to day running of a busy Front Desk in Hotel San Luis Obispo.
To welcome all guests to the hotel, and answer any queries before, during and after the guest’s stayed to maximise sales throughout the hotel. Under the general guidelines of the
Departmental Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times.

Daily Tasks:
● To carry out duties to the standards of Hotel Management
● To ensure all guests' queries are handled promptly and efficiently.
● To ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc
● To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
● To constantly liaise with the housekeeping department to ensure all guest requests are attended to
● Answer telephones, transfer calls, take messages in line with the standard as set out.
● Act as a backup to the management team by assisting customers with any requests or information that they require.
● To ensure that a proper handover is given from the shift to shift.
● Manage the AM/PM shifts in the front office making sure that all employees perform their necessary tasks.
● To act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
● Implement and manage all standards relating to areas supervised.
● To monitor activities of all employees in the front office making sure they adhere to the guidelines set in the employee handbook and hotel policies and procedures.
● To assist in training and documenting all employees.
● To promote a professional service orientated environment at all times.
● To assist management in implementing and enforcing financial controls throughout the front office.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person