Front Desk Representative

We are currently seeking a full time Front Desk Representative (“FDR”) for our Oakbrook location!

DENTAL FRONT DESK RECEPTION EXPERIENCE REQUIRED!

This role rotates between our Oak Brook and Schaumburg Clinics.

Since 2008 Eon Clinics has been a leading provider of full mouth restorative dental implants in the greater Chicago area. Eon Clinics is a growing, family-owned-and-operated Company with opportunities for upward career growth, and we love to reward high performance.

Our beautiful state-of-the art, all-in-one treatment facilities are equipped with modern technology that includes advanced 3D CAT scan capabilities and on-site full-service labs. That, combined with our superior clinical and administrative teams, position us to deliver premium products and expert patient care.

The FDR is responsible for initially shaping the Eon experience for our clients and patients. Our ideal candidate possesses an extremely professional demeanor, is a great communicator, is uber-skilled at multi-tasking, has confidence and understands the perspective of our patients. The FDR manages the appointment schedules, enters patient information into the Company’s EMR system, answers patients’ questions, accepts and allocates payments, and oversees the flow of patient activity. The FDR collaborates with team members to ensure that the appropriate patient experience is delivered. This individual works cross-functionally with many facets of the organization and partners closely with clinical, lab, sales, finance and operations.

Responsibilities and Experience

• Greets patients professionally and warmly.

• Answers and directs all incoming calls.

• Receives patient payments and disburses with accuracy.

• Schedules patient visits and appointments consistent with clinic protocol and based on treatment needed.

• Ensures accurate reporting and recording of patient information, payments, etc.

• Is proficient with MOGO (our EMR system).

• Has familiarity with patients and where they are in the process of their treatment.

• Has a strong understanding of patient flow, clinic demands and how the front operations connect with the back operations.

• Contributes to an overall positive patient experience.

• Monitors patient wait times and ensures that the workflow runs smoothly.

• Meets non-clinical patient needs timely during visit.

• Partners with team to resolve issues that result in a positive patient experience.

• Ensures a welcoming, pleasant environment.

• Possesses a strong ability to problem-solve.

• Is empathetic, resourceful, positive, cordial, optimistic, outgoing, friendly and driven.

• Responds competently and calmly to practice demands; strong ability to multi-task.

• Assists with the maintenance of medical charts.

• Ensures practice scheduling calendar is current.

• Possesses a strong understanding of procedure codes.

• Produces financial reports as requested.

• Performs clinical duties that are within scope and ability, and as assigned.

• Be present in the office or other designated Company work location on a full – time basis (40 hours per week or more) to effectively and consistently collaborate with team members, including team members across departments or specialties.

• Other duties as assigned.

What You Bring to the Team

• Extreme comfort on the phone with patients.
• Integrity with customers and coworkers while representing our brand.
• Patience when working with others.
• Excellent listening skills.
• Excellent verbal and written communication skills.
• Excellent organizational and follow up skills.
• Ability to handle multiple situations and projects simultaneously.
• Ability to maintain a professional image and demonstrate integrity.

Culture is Important to Us and Should Be to You

The Eon Mission, Philosophy and Values commit each one of us to build strong relationships with our patients and teammates. We value our foundation of open communication, honesty, trust and respect, growth in our roles, as well as in our relationships. We believe that by embracing and practicing our core values, the culture created will push us forward in our ability to achieve both personal and company goals and make everyone’s experience at Eon “World Class."

Benefits

• Competitive base salary
• Medical, dental, vision and life insurance coverages
• Free dental hygiene maintenance and check-ups
• Discounts on fillings, extractions and restorative work
• 401(k)
• Paid time off
• Paid holidays

Questions about Eon and/or this job posting can be directed to Peg Rey, HR Manager, 630-308-8663. Consider joining our world class team and apply today!

EEO

We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Ability to Relocate:

• Cook County, IL: Relocate before starting work (Required)

Work Location: On the road